I ordered a 10k charm for grandaughter's Xmas on Dec. 11.
It never arrived. Called customer service - they said wait 10 business days. I did and charm never arrived. Customer service - I want my $86.00 back because I don't have the product.
Customer said they would refund my money. Next thing - an email on Dec. 19 saying they were resending the charm. It would take 3-5 business days.
It is Jan. 31. Don't have the product or my money. ARE THEY KIDDING?
I will never do business with them again. How can this be allowed?