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Ordered a pair of shoes online. I never received the shoes, when I called they had told me that the shoes were shipped to a different state and signed by someone else.

They clearly stated that sears made a mistake and that they had my address on file and that there was going to be an investigation done. I was assured that I would have a pair of shoes sent out due to this being sears mistake. It has been two weeks and I still have not seen a refund nor the shoes. I talked to several individuals that stated that I would never receive the shoes.

I am very disappointed in sears.

It was clearly not my mistake, and they did nothing to try and make this situation right. I will try to follow through and see if I can get my money back.

Reason of review: Poor customer service.

Monetary Loss: $32.

Preferred solution: Let the company propose a solution.

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Sears Response

Hi There!

We regret to hear that your online ordering experience with us went so poorly. Please reach out to our Sears Facebook team about this.

They will be more than happy to get to the bottom of this.

Link: https://www.facebook.com/sears

Warm Regards,


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