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Now day 12 without a fridge...4 service calls, 3 days off work to meet for repairs, multiple parts, Thanksgiving meal ruined. Hundreds of dollars of food lost.

No end in sight. 5 part ordered to arrive in 8 days with no guarantee it will solve the problem. A replacement refrigerator has been requested and denied until last part arrives. Apparently they believe a single mom living in Florida can survive a month without a major appliance.

Absolutely the worst customer service I've experienced. Kenmore Elite refrigerator is 2.5 years old and have been through 3 ice makers, compressor, condenser and more and is still nonfunctional.

Reviewer is in unhappy mood. This person is quite happy with promises of quality which in turn were false and stated that there is a room for improvement of worst service ever. Please immediately contact the author of this review to discuss bad quality of kenmore elite french door bottom-freezer refrigerator and associated monetary loss in the amount of $3500. Sears needs to "replacement refrigerator within 24 hours" according to poster's claims.

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