On March 30th 2010 we had a confirmed afternoon appt. for Sears service on our new Kenmore refrigerator, which was made one month in advance.
I'd taken the time off from work. This was our second attempt to fix the same problem.
At 12:00 pm I called just to make sure they were coming between 1-5PM as scheduled. Appt was confirmed. At 5:00 pm I called again to find out why no one showed, I was told they were still coming.
At 7:00 PM I called again and was told they still were coming. I stopped waiting by 9:00 PM. There was no call to me to explain why this had happen that night or the next day. On March 31st evening my husband called Sears spoke to Glenn, explained the situation, he requested to speak with a supervisor which he did speak with Neligh to no avail.
My husband requested to speak with his supervisor.
He was placed on hold for 15 minutes and then disconnected. Shame on Sears for being RUDE, INCONSIDERATE, and INCOMPETENT.