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It is no wonder this Company is sinking. The level of Customer reflects that. I have made several calls with no follow up. On 10/3 I made a call to Sears for Duct Service. The man answering the phone quickly said please hold. After 5 min. on hold he came back and...
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1.0
#1373852
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Washer does not provide enough water to washe or rinse the clothes correctly. Washer purchased at the end of January 2018. Contacted repair department and customer service. Repair scheduled on NEW WASHER. Customer Service does not seem to have an understanding of your...
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2.0
I liked
  • Polite people
  • Sales person
I didn't like
  • Poor customer service and merchandise
#1195366
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Delivery person was rude. He complained that he couldn't do hook up because of nobs so, I made it easier by cutting off watet supply. He stated he could not install hose because the hose that I have prevents back ups. I don't know this to be true. When he wss done with...
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Anonymous
Don Berkemeyer

I can see why sears ifs failing. They have no interest in supporting their products. They are willing to sell you parts and service contracts but not have a conversation with ...

Anonymous
1195319

I hope that a resolution will be the result after my one of many complaints is posted. I'very contacted Sears about the many issues and so far, no response.Can't provide a rev...

2.4
#1195319
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In November 2017 i needed my refrigerator repaired. Needed to wait over a week for it to be repaired. Part had to be ordered, unacceptable. When repaired was completed i was offered your warranty program which I agreed to submit. Plan # 10056640. In january 2018 my...
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h.kitchener
h.kitchener

Check with friends and neighbors and call a local plumber with good references. Tell the plumber of your choice the symptoms, etc. and he can probably get a good idea of what ...

#1169387
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On 12/16/17 I went to Sears @ Newport Ctr, Jersey City. I bought gifts for my entire family. My truck was oversized so I couldnt park in the garage, I decided to park in their lot, far from the doorway, there were many spots available as there was snow on the ground...
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1.0
#1150365
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Never buying another Kenmore. Most of the times they are fine and if an appliance doesn't last 15+ years with just a minor fix, belt, they are nothing but a POS to me. This new generation may not have high expectations but I still do. The machine refused to work,...
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2.2
I liked
  • Purchase option
I didn't like
  • Product did not last
#1062422
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Wil NEVER shop at Sears again. I received some clothing as a gift and went to Sears to return it, they told me I cannot return anything without a receipt it has to be within 30 days I said it was a gift I don't have the receipt just give me a store credit then, they...
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Freki
Freki

Kmart and Sears, like other companies, do an extended gift exchange policy for Christmas. Usually like from Black Friday until the end of January is what I think it was this ...

1.0
#1041680
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The worst ever! I had a broken dryer and called to schedule an appointment and they kept me hanging for several days (always with a different excuse) and they quoted me one price and then they wanted to charge me twice just to take a look at an appliance! I will never...
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1.0
I didn't like
  • Terrible customer service
  • Rude staff
#949945
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Bought a Kenmore Elite refridgerator 18 months ago.Freezer stopped working, manual said to call a number for trouble shooting.Fridge has a system that will send signals by your phone to their computer and then give you info on what to do.Called and was told fridge was...
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1.4
I didn't like
  • Every aspect of the company since the incident
#943289
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I have some rental properties I needed a refrigerator for one. I went online and ordered it from sears..... wow what a night mare. I called 3 times to make sure they would not get confused... First of all the customer service just hangs up on you because they do not...
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3.3
Pine Hill, New Jersey
I liked
  • It was easy to order online
I didn't like
  • Installation and delivery
#938007
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