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I did an online reservation for a Sears dryer repair. It went very well. Got an estimated window between 8:00 and 12:00. Confirmed. Michael I. with a picture of Michael would be my customer service tech (Great). On the day of my service I got a call, Michael is on the...
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Company wrote 0 private or public responses to the review from Dec 01.
h.kitchener
h.kitchener

It won't be long before Sears "bites the dust" and no one will have to worry about or complain about their lousy customer service if the news reports about Sear's financial pr...

3.0
I didn't like
  • Phone service is horrible no one is trained to problem solve
#1412444
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i bought a dryer on 10/30/18 from the sears store in Columbia, md. of course, that store is closing by the end of the year. I was told the next day by the sears contractor that I would receive my dryer on 110818. however, sears called after that a few times to let me...
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Company wrote 0 private or public responses to the review from Nov 06.
2.1
#1395274
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I had a technician come on oct 9th of this year- havenot heard a thing since- called today 10-29-18 to be told the parts and service were cancelled on both my washing machine repair and my furnac e repair scheduled for 11-1-18 WHAT IS GOING ON?????? I HAVE A 4 YEAR OLD...
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Company wrote 0 private or public responses to the review from Oct 29.
#1390654
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It is no wonder this Company is sinking. The level of Customer reflects that. I have made several calls with no follow up. On 10/3 I made a call to Sears for Duct Service. The man answering the phone quickly said please hold. After 5 min. on hold he came back and...
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Company wrote 0 private or public responses to the review from Oct 05.
1.0
#1373852
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Washer does not provide enough water to washe or rinse the clothes correctly. Washer purchased at the end of January 2018. Contacted repair department and customer service. Repair scheduled on NEW WASHER. Customer Service does not seem to have an understanding of your...
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Company wrote 0 private or public responses to the review from Feb 22.
2.0
I liked
  • Polite people
  • Sales person
I didn't like
  • Poor customer service and merchandise
#1195366
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Delivery person was rude. He complained that he couldn't do hook up because of nobs so, I made it easier by cutting off watet supply. He stated he could not install hose because the hose that I have prevents back ups. I don't know this to be true. When he wss done with...
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Company wrote 0 private or public responses to the review from Feb 22.
Anonymous
Don Berkemeyer

I can see why sears ifs failing. They have no interest in supporting their products. They are willing to sell you parts and service contracts but not have a conversation with ...

Anonymous
1195319

I hope that a resolution will be the result after my one of many complaints is posted. I'very contacted Sears about the many issues and so far, no response.Can't provide a rev...

2.4
#1195319
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In November 2017 i needed my refrigerator repaired. Needed to wait over a week for it to be repaired. Part had to be ordered, unacceptable. When repaired was completed i was offered your warranty program which I agreed to submit. Plan # 10056640. In january 2018 my...
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Company wrote 0 public responses to the review from Jan 15.
h.kitchener
h.kitchener

Check with friends and neighbors and call a local plumber with good references. Tell the plumber of your choice the symptoms, etc. and he can probably get a good idea of what ...

#1169387
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On 12/16/17 I went to Sears @ Newport Ctr, Jersey City. I bought gifts for my entire family. My truck was oversized so I couldnt park in the garage, I decided to park in their lot, far from the doorway, there were many spots available as there was snow on the ground...
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Company wrote 0 public responses to the review from Dec 17, 2017.
1.0
#1150365
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Never buying another Kenmore. Most of the times they are fine and if an appliance doesn't last 15+ years with just a minor fix, belt, they are nothing but a POS to me. This new generation may not have high expectations but I still do. The machine refused to work,...
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Company wrote 0 public responses to the review from Jun 17, 2017.
2.2
I liked
  • Purchase option
I didn't like
  • Product did not last
#1062422
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
More

Wil NEVER shop at Sears again. I received some clothing as a gift and went to Sears to return it, they told me I cannot return anything without a receipt it has to be within 30 days I said it was a gift I don't have the receipt just give me a store credit then, they...
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Company wrote 0 private or public responses to the review from May 01, 2017.
Freki
Freki

Kmart and Sears, like other companies, do an extended gift exchange policy for Christmas. Usually like from Black Friday until the end of January is what I think it was this ...

1.0
#1041680
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