Watkinsville, Georgia
0 comments
Not resolved

Purchased a new refrigerator and had it delivered.The delivery person noticed right off that the interior lights in freezer and refrigerator did not come on.

He called and scheduled a repair tech to come between 8 and 5. No show. Called at 7:30 pm to say he wasn't coming. Sears tried to reschedule again for between 8 and 5 but I said no, before 12 or nothing.

Called customer service located in Philippines which has no power to do anything but give lip service. Called Sears corporate office and talked to Riley got no where. Called the store I bought if from in Commerce Georgia and phone says "mailbox full, we are unable to take your call!" Gave this number to Corporate for them to call and they said "yep" that's what I got! Sears says they don't build them but it is just their brand "Kenmore" on them and only warranty for 1 year!

Mine was DELIVERED defective! I asked for extended warranty from Sears because I obviously got a bad one and they said it would be $499 for 5 year extended! Sears has no confidence in their own product because they know they are building ***!

Do not buy from SEARS unless you want to miss several days of work waiting for a tech to call or even show up!Horrible experience and $1200.00 wasted!

Review #900362 is a subjective opinion of a user.

PRODUCT OR SERVICE
Kenmore Refrigerator
Reason of Review / Monetary Loss Poor CU, Bad Quality, Warranty, Defective / $1200
Preferred solution give me extended warranty for defective item!

Had an Experience with Sears?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"I earned 73,293 miles/points using my Sears Citi card this year which pays one pt/mile for every dollar spent. Last month I spent over $13,000 on my card, and paid..." Read more
"I have been a loyal Sears customer for many many years. I have always believed that Sears products stood for quality in a day when so many things are..." Read more
"This refrigerator is quite cheap, but don't this let the price fool you. The quality of the stainless steel is the worst. After 3 months since we purchased it, front..." Read more
"February 24, we received delivery of our Kenmore Elite Refrigerator from Sears’s delivery. When plugged it made a loud, continuous noise. A replacement refrigerator is scheduled for delivery..." Read more
"This man is a sexual predator he known to take women rob them and leave them helpless sometimes takes to another town. He preys on young singles mothers usually in..." Read more
"I have had this mattress for about 8 months, it starts to show in my body a lot of hip and neck pain. I do not recommend this mattress at..." Read more
"They were only helpful until they had my money! I ordered the shoes and paid the extra money to try them before having them dyed to insure proper fit. They..." Read more
"Aside from the fact that they are for some reason trying to charge me 110$ a month, for their plan that is currently advertised at 29.99$ a month on their..." Read more