ordered new range as a protection agreement plan in August 2018, range was delivered on Sept 25, 2018 on a Wednesday, the driver drove past my house, put on brakes, my husband heard something hit together, they pulled up in the driveway, unloaded the range, my husband walked to the back of the truck and there was a fridge on the truck, that's what the range hit. the electrician was supposed to be here to put in range.
( it was to be hardwired in), I had to call and arrange for them to come out, which was THE next Tuesday, 6 days later, because they are from Pensacola, Fl, I'm in Alabama, the electricians came out, took off the top of the box and measured the stove, then measured my counter top, it was not wide enough, he didn't bring a saw to cut the counter with, but was pulling a small enclosed trailer behind his vehicle, he would have to come back out the NEXT Tuesday, ( 7 MORE days), I hired a private electrician come out, cut the counter and put the stove in, found there was a dent in the NEW range door, I called Sears AND because it wasn't reported within three days, they cant do anything, Ive called numerous times and talked with different people, telling me we can get your a new range, only to be transferred to another dept, to be told, this is the wrong dept , and put on hold and then disconnected!
Ive told them it wasn't even taken out of the box for two weeks.
Product or Service Mentioned: Frigidaire Ffew3026Ts Range.
Reason of review: Damaged or defective.
Monetary Loss: $1500.
Preferred solution: replace range.
Sears Cons: That sears isnt standing behind their products, Get it sold, Then its your problem then.