Not resolved
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

i bought a new kenmore refrig because my old 1981 kenmore had died. loved it.

new one did not work from day 1. had external damage. was missing parts. took 8 phone calls but could not get missing parts.

got "parts were shipped. should have been there." etc. customer service says whatever is necessary to get customer off of phone. sears actually delivered a new one that also did not work and was missing parts.

sears delivered new one 2 weeks after scheduled delivery date. sears told me the frig was my problem because a month had elapsed while they were delaying delivery of the new frig. now i am told that i need to buy a extended warranty contract. that way, if the repair man fails to repair it after 3 visits, i can get a new one.

not true under warranty that comes with frig. soo, now i have to hope that the frig can be repaired. i think that the frig is of a defective design.

it is so new, that no one can figure out the manufacturer by the first 3 numbers of the models, including the repair man. i think that sears is going out of business because of inferior products and really bad customer service

Product or Service Mentioned: Kenmore Refrigerator.

Reason of review: Bad quality.

Monetary Loss: $700.

I liked: Being able to order on internet.

I didn't like: Quality and customer service.

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