Washer does not provide enough water to washe or rinse the clothes correctly. Washer purchased at the end of January
Contacted repair department and customer service. Repair scheduled on NEW WASHER.
Customer Service does not seem to have an understanding of your issues. When all else fails, they simply apologize for the issue that they don't understand. Today I was in the phone from 12:20 pm until 1:28 pm. Made same complaints to Customer Service over a week ago. As of now, no response.
Today I added to my list of complaints the company's (Sears Repair) failure to notify me that they changed my scheduled time from 8am - 12pm. They have my phone to call or text and my email address. It's now 3:28pm. I'll be surprised if they even show at all.
Review about: Sears Washing Machine Repair.
I liked: Sales person, Polite people.
I didn't like: Poor customer service and merchandise.