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Worst Experience EVER with Sears Delivery and Recovery! 5 different Kenmore stove/oven delivered Damaged and/or Defective! Sears Delivery tried to make us keep the damaged items. Sears Recovery called us 8 times (same person) to "schedule delivery" -- she had no clue...
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1.0
I didn't like
  • Damaged defective ovens stove delivery service unreliable
#1331803
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Purchased dryer with installation. Dryer was installed but defective. Installer requested for replacement. Confirmed with Sears customer service the date they gave me is for both delivery and installation. Day before I called Sears customer service to confirm only to...
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I didn't like
  • Run around and lies and rescheduled deliveries
#1313801
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I make a purchase on July 3rd for a refrigerator. It was to be delivered on July 20th. I received a phone call the night before it was suppose to be delivered and a text with the time frame. On the day of delivery NO ONE called. I contacted customer care which stated...
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3.2
#1310508
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In 2013 I purchased an LG refrigerator from Sears. The refrigerator has a sign in the front saying 10 year compressor warranty. In June 2018 the compressor failed. I scheduled a service visit with Sears repair and found out that the compressor is not guaranteed and the...
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1.0
#1274218
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It all started on Memorial Day 5/28/18. Sometime over night my Refrigerator stopped cooling. Had a total loss of food from the fridge and freezer. I called Sears Warranty and they said someone would be out the next day between 12pm and 5pm to diagnose the problem. I...
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1.0
#1273979
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Sears - Poor customer solution services

I was trying to solve the situation with a defective kemmor refrigateror delivery but each of whoever took my phone calls just played games with me, telling me like 6 diferentes stories only to keep my hopes up till the 30 days expired. I won’t ever go back to shop at Sears
2.4
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Exchange, Refund and Cancellation Policy
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#1197459
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I bought this microwave from Sears. When the microwave was bought it was installed incorrectly by Sears, now they saying I missed used it not looking at the fact that they didn’t installed it correctly . The technician said so, Sears does want to hear this. This is...
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1.0
I didn't like
  • Poor response from sears
#1165458
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I bought a washer and dryer from Sears. First washing machine came banged up, called to have it swapped out. That took 3 phones. I also paid for a pick up and haul away service. 2 months later I'm still waiting for them to pick up. I call every week and every week they...
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3.3
I liked
  • Sale personal in store
I didn't like
  • Abominable customer service
#1132478
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controller went bad about 6 months in about a 15 months in controller bad again put new controller in controller bad again another controller came in mail and will be installed in about 10 days .machine has been down for a very long time and spending much money at...
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Anonymous
Smitty

It's not the seller , it's the manufacturer at fault here.Ever since solid, electromechanical controls were replaced by this crummy foreign made computerized junk that fails r...

I didn't like
  • So sad that we bought this machine
#1131687
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The sales person at the Nanuet NY Sears wouldn't order me my tires, and said I have to do it myself on line. This was Wednesday, 9-27-17 @ 3PM. Older male person and very rude kept trying to sell me expensive Michelin tires instead of the ones I saw at Sears on line....
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1.0
#1107354
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