State: New York City: Albany Clear all filters (16 of 5484 reviews match)
filters
State:
City:
Product:
Show
Sears is dying, so it may be best to avoid them entirely. Sears e-mailed me a delivery time and date for my new large appliance, but then never showed. No calls to inform me of delay or a ratonale. Then, it was nearly impossible to find out what was going on (foreign...
Read more
#738189
Reply to reviews
Show

Other Product Review

Tryed to call for appointment but no one answered phone this happened every time I called - go somewhere else SEARS DOES NOT CARE ABOUT CUSTOMERS
#603186
Reply to reviews
On September 1, 2014, I bought a sleeping mattress, supporting foundation and a bed frame from the Sears store at Colonie Center Mall in Albany, NY. The scheduled delivery was on 17th September. However, I did not get my delivery that day neither was I contacted by...
Read more
1.5
#536266
Reply to reviews
About a week and a half ago, my Craftsman lawn tractor lost a bow-tie cotter pin. If you don't know what that is, it's a tiny piece of metal that holds pieces of the tractor together. I was mowing my lawn and one broke off somewhere. The cutting deck dropped on the...
Read more
Anonymous
Anonymous

So, I can't say the words "screw" and "you" together. I guess those asterisks at the end was this site's way of censoring me. Wow. The name of this site is "pissed consumer" a...

#500350
Reply to reviews

With Official Company Response

Went to use my card and found out it had "expired". Seems that even though I said I didn't want a mastercard sears card they "sent" one anyway, which I NEVER GOT, and cancelled my regular sears card against my wishes. Now I have NO cards, am locked out of my account...
Read more
SearsCares
Sears Response

Hello Anomymous!We thank you for taking the time to post about this matter. We're truly sorry for the frustration and confusion over your Sears account. We can help get you in...

#476733
Reply to reviews
Purchased a Whirlpool Cabrio Washing Machine from Sears. Got it home and it makes loud noise. We also purchased extended warranty which was an extra 200.00. Called Sears Appliance Repair Center to come to out house to check it out had to wait THREE weeks for a Saturday...
Read more
#449034
Reply to reviews

With Official Company Response

On 7-23-13 I purchased a Nordic Track T7 treadmill with extended warranty online from Sears outlet. On the 24th we drove an hour and a half one way to go pick it up. The service at the store was horrible. They loaded the treadmill into our truck and never gave me any...
Read more
SearsCares
Sears Response

Snowyrose77, My name is Liz and I am a member of the Sears Social Media Support team. We can certainly understand your frustrations with the level of customer service you have...

#438563
Reply to reviews

With Official Company Response

We have a Kenmore "Elite" Dishwasher. First let me say, " If this product is their so called " Elite" Model, I would certainly not want to be a customer that bought one of their cheaper models??? NEXT Let me say that our problem is with the control panel covering....
Read more
SearsCares
Sears Response

Dear Anonymous, My name is Trent with Sears Cares Team. We are sorry to hear of the trouble you are experiencing with your Kenmore washer. We would like the opportunity to ...

#402758
Reply to reviews

With Official Company Response

Mine is a long story starting the purchase of over $10,000 of new appliances for a kitchen remodel. Out of 3 pieces purchased, 1 had to be replaced and 1 serviced within the first month. When I called to express my concern and ask that they extend the warranty - I...
Read more
SearsCares
Sears Response

To Sdp81, I want to apologize for the disappointment you have experienced with us as a company. My name is Kiera and I’m part of the Social Media Support Team with Sears...

#336309
Reply to reviews

Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
More

With Official Company Response

Less than 2 years ago I purchased a Kenmore Elite Steam HE washer for ~$1400. I'm a single guy so the washer is far from overworked. Washer start making noise when the drum spins. I set up an appointment with Sears service and verify the address with them twice. I...
Read more
Anonymous
Josh

Why do you think you\'re entitled to more than the standard one year manufacturers warranty? Get a clue. If you want more coverage, buy the maintenance agreement. You have no ...

Anonymous
Josh

Why do you think you\'re entitled to more than the standard one year manufacturers warranty? Get a clue. If you want more coverage, buy the maintenance agreement. You have no ...

#288617
Reply to reviews