State: New York City: Brooklyn Clear all filters (15 of 5484 reviews match)
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Very disappointing would sevice Central Air condioner given today (05/17/2016), where we purposely taken off from work, and wait from morning till night, did not appear technician promised servise 1-4 PM, When we call back, automatically becomes the next 5-7 Pm...
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2.8
I didn't like
  • Employee knowledge
  • Very poor customer service from management and retail support
#849772
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Sears Delivery Service Review

Was told bed to be delivered 4/6/16 now they said two weeks they suck and phone service for sears.com is a f---ing nightmare paying it off turning card in and good riddens hope they fold.
#824869
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THIS IS THE WORST STORE TO SHOP IN BROOKLYN! THE WORST IN EVERY SINGLE DEPARTMENT AUTO, ELECTRONICS,CLOTHS ...EVERYTHING!!!!!!!!!! I AM A FOOL BECAUSE I WOULD STILL GO BACK THERE AFTER BEING TREATED LIKE ***! BUT NOW.. IM DONE. I SHOULNT HAVE TO BE TREATED POORLY WHEN...
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1.3
I liked
  • Store layout
I didn't like
  • Junk service
  • Never received product
  • Lack of item promised
#760071
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Gmc Bicycle Review

I sent Sears corporate headquarters chief exclusive officer a complaint against one of this New York City Sears store. I also sent him a $400 gift card with that letter of complaint requesting that a GMC bicycle be sent to me. He never responded to my letter and he kept the $400 gift card as far as I am concerned they are nothing but a bunch of thieves and liars
1.0
Details
Layout of Store
Staff
Website
#749734
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I received a fake Clarisonic Mia 2 from a Sears seller called "A Natural Notion". The first indication it was a fake was that the product number that was reflected on the device was not on the outisde of the box, which it is supposed to be. Then when reading the print...
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Anonymous
Anonymous

A Natural Notion is a fraud. They do not answer phone or emails regarding returned items and refunds. I am sure I am not the only person taken by this company. Filing a for...

Anonymous
Anonymous

Glad I read this before buying from them via Sears. I'm sorry this happened to you but thanks for sharing. I think you saved me a lot of grief.

#729217
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In 11/2014 my sister was in the process of buy Christmas gifts from various vendors. She purchased 2 Intuition Plus shaving units @ $38.81 each plus tax and shipping. She entered the hospital in 12/2014 and continued to decline in health until passing away in 8/2015....
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Anonymous
Anonymous

Yeah, just sell this stuff on Ebay or to some friends or something. Unfortunately, your Mom bought the stuff almost a year ago... there is not a retailer in the WORLD that wil...

5.0
#715974
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We purchased a Kenmore washing machine and advised the associate that only afternoon delivery was needed. She advised can't guarantee but would note it. We received call night before saying morning delivery was scheduled. I called and talked to customer service rep and...
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3.6
#657700
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This is for the Bedford Ave Sears Auto Store in Brooklyn. I went to the Auto Center 3 times within a 2-month period and my alignment is still a problem. Initially, the first service technician was upset over taking off the wheel hub caps for proper alignment and did...
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2.8
#648825
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My landlord ordered a fridge from sears. I was told to wait from 8am to 5pm on a Friday for the fridge. It had not come by 2pm so I called sears. I found out they had a mangled version of my address on file, but I just told them the correction assuming that would...
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1.0
I didn't like
  • Organization
  • Care and concern
  • Customer service
#550199
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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With Official Company Response

In 2007 I purchased a Kenmore washer from sears.I have put in numerous complaints in about the bleach dispenser rusting.The rust is traveling outside to the side of the washer and they claim that this is not covered.My washer and dryer are taken care of like children...
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Anonymous
C vs

Our Kenmore Elite Washer is rusting around the bleach dispenser also. Think we need to bring a suit against them this is not acceptable

B.Ann68
Anonymous

I also puchased a Kenmore ELITE Top Loader Washing Machine aporox 4 yrs ago. It also is rusting like crazy around the top by the dispenser. Actually start to get rust flakin...

#425473
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