State: New York City: New York Clear all filters (53 of 5572 reviews match)
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My Sears store card was converted to a Sears Mastercard without prior permission from me or proper notification. The issue is that they also without my permission sent a Mastercard to my son that was linked to my Sears card and ss#. At one time I had asked Sears to...
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Company wrote 0 public responses to the review from Sep 20, 2016.
#922523
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Sears cancelled the delivery date for a new dryer three times and successfully delivered on the fourth. For each delivery date I received confirmation the day before delivery (or sooner). After the first cancellation I called the delivery company the day/night before...
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Company wrote 0 private or public responses to the review from Sep 19, 2016.
3.4
I didn't like
  • Customer service total disregard for nature of dispute
#921350
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Have been living through the most awful nightmare with Sears. On August 16, I purchased a very large 18000 BTU air conditioner from them. During the ordering process online, it says that delivery options would be offered on a further screen, but none are. You are...
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Company wrote 0 public responses to the review from Aug 26, 2016.
2.5
I didn't like
  • Incompetent customer service
  • Return policy lousy
  • Customer service
#907822
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Samsung Tv Review

Television was supposed to be delivered on Tuesday December 29th but it's already night time on the 30th and nothing came. Tv won't come until after New Years now
Company wrote 0 public responses to the review from Dec 30, 2015.
3.2
Details
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
#761227
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Sears - No show for Bosch washer repair-3 no shows in a row!

So just a note to say I will never ever use SEARS ever again! I had a full protection agreement on my washer and for 3 weeks, 3 straight appointments in a row NO ONE SHOWED UP to fix it!! I called the 3rd party who the job was outsourced to and they didn't even bother to call back. The service is horrible!!! and SEARS is repair is a joke!!!!! I want a full refund on my money for the protection agreement and Sears says call back tomorrow, our files need to update over night!!!
Company wrote 0 public responses to the review from Dec 03, 2015.
2.6
Details
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
I didn't like
  • Being treated poorly
  • Non honored warranty
#744674
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Sears - Phone order

do not speak with these people they have no clue what where when or how. sears makes customers pay big $ for products & they have all there calls routed out to other countries this is sad. i don't want to speak with someone who i cant understand. i will & have stopped dealing with every company including credit card companies that out source there business to other countries. As a big buyer of sears products I will not be purchasing until they hire AMERICANS BOTTOM LINE. OZPK.
Company wrote 0 public responses to the review from Dec 03, 2015.
4.0
Details
Product or Service Quality
Website
#744478
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PLEASE do your selves a favor - DO NOT get tempted to shop at that store. Nothing but aggravation. Been getting the runaround on a fridge delivery ALL Week. Yet no fridge has been delivered yet!!! A bunch of morons and useless managers work there. EVERY person I have...
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Company wrote 0 public responses to the review from Nov 27, 2015.
youarewrong
youarewrong

My friends and family will all be made aware about this experience.Blah blah, blah and what is that going to do?

#741015
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Worst company ever! Ordered a $2500 washer/dryer. Their delivery guy Lester left my dryer gas pipe exposed, told my 80 yo father he needs a therapist (English is my fathers second language, so princess Lester prob couldn't understand him), yelled/cursed and left my...
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Company wrote 0 public responses to the review from Mar 03, 2015.
1.0
#603025
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The television promised for delivery last Wednesday didn't arrive. Now I'm told (after hours of trying to get through to someone who could verify my order) because the sales assistant screwed up in putting the order through I have to wait another 5 days for delivery....
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Company wrote 0 private or public responses to the review from Feb 28, 2015.
Anonymous
Kay Mart

No one with any self-respect shops at Sears.

#601631
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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Horrific Billing Service Review

Horrific billing service! Please contact me. 410 241 3741
Company wrote 0 public responses to the review from Sep 28, 2014.
#539598
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