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Good Morning, I have an online account for kmart/sears. I tried to sign into my account this AM and it would not allow me to sign in. I called the number provided and the robot machine would not connect me to a live person and sent a reset to my email and then hung up...
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Review
#1687756 Review #1687756 is a subjective opinion of poster.
Reason of review
KMART/SEARS WEBSITE NOT WORKING

Sears review in New York, New York: Without washer 5 months and as we speak

4.6
Details
Sears review - Without washer 5 months and as we speak
Had kept all appointments and the technician showed up alot of times ordered parts. Appt made such a long time to get then the same would happen tec came out ordered parts still no washer fixed. Still in process. I need reimbursement I work can’t get in touch wit master protection people.
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Review
#1673379 Review #1673379 is a subjective opinion of poster.

Sears review in New York, New York: Damaged new refrigerator

1.0
Details
SS Refrigerator delivered with blue wrapping, upon removing same the front of refrigerator was streaked with adhesive. Delivery man assured us that the streaks would come off with SS Cleaner. Needless to say streaks are still there after working on it for 2 hours with cleaner. The run around that Sears gives a customer is unbelievable, 5 hours total on the phone and still the issue has not been solved. Will never buy from Sears again, competitors may be more money but their service is tops.
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Review
#1458560 Review #1458560 is a subjective opinion of poster.
Cons
  • Do not care
  • Customer service
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Refrigerator replaced

Sears review in New York, New York: The worse warranty ever ! Don’t buy it!

1.1
Details
Sears review - The worse warranty ever ! Don’t buy it!
Sears review - The worse warranty ever ! Don’t buy it!
Sears review - The worse warranty ever ! Don’t buy it!
Sears review - The worse warranty ever ! Don’t buy it!
I purchased a washer machine and the master warranty, I end up that I need a service because the water pump broke still under the term of the warranty, sears taking 2 weeks to repair because they are waiting for the part coming from the manufacture and they won’t use the parts that have in stock , this is the worse warranty that money can buy it! I will never buy anything from dear ever again
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Review
#1421618 Review #1421618 is a subjective opinion of poster.
Service
Sears Washing Machine Repair
1.0
Details
Spent hours on the phone trying to return a skirt that was $14. Threw it in the garbage rather than try to get a simple label or address to return this skirt. SERIOUSLY, FREAKED OUT BY THE LACK OF FUNCTION OF SEARS. DO NOT PURCHASE ANYTHING FROM THIS INTENSELY...
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1 comment
tyrone f
#1578201

Based on my experience recently...it will take way longer than a month! I'm on month 4 waiting for a warranty replacement on my fridge!

I bet you have been getting the run around by having to call the Philippines!!

I have been calling them daily to no avail. Cant wait till Sears goes away!

Review
#1378526 Review #1378526 is a subjective opinion of poster.
Product
Skirt
Cons
  • Dysfunction
Reason of review
Return, Exchange or Cancellation Policy
Loss
$14
Preferred solution
Full refund
4.0
Details
At approximately 3:08 pm I entered the valley stream green acres mall location where I received the worst customer service ever. I walk over to the display case and wait to get the attention of Ann that is in deep conversation with another co worker across the floor....
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Review
#1378373 Review #1378373 is a subjective opinion of poster.
Service
Sears Manager
Reason of review
Poor customer service

Sears review in New York, New York: Useless Customer Service!

1.8
Details
Bought a fridge in March, door didn’t close. Tech came, broke handle. Next tech came, sent another tech from Raynor glued old handle, which role again, door still doesn’t close, next tech came in Aug. said he would order part, never did. Customer service said they have to send another tech! Lost 5 days of work!!! Don’t buy from sears!!!
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Review
#1373025 Review #1373025 is a subjective opinion of poster.
Service
Sears Refrigerator Repair
Reason of review
Bad quality

Sears Master Card

My Sears store card was converted to a Sears Mastercard without prior permission from me or proper notification. The issue is that they also without my permission sent a Mastercard to my son that was linked to my Sears card and ss#. At one time I had asked Sears to allow him to charge an auto repair, his car broke down on his way back to school. At that time I told them I didn't want them to send him a card with his name. I found $2900 in charges on my statement and when I called them they told me they had sent a card to my son and he made the charges. I called him and he said because it was a Mastercard he didn't even think it was linked to me or my Sears card. Sears told me to file a fraud claim; my son didn't commit fraud, he thought the card was his, after all they sent it to him. I didn't commit fraud because I never asked for the MasterCard in the first place. The only fraud is with Sears deceptive practices. All I want is a credit for the $2900 that was put on my card. My son can't afford to pay it all at once and I certainly can't. Oh, btw their interest rate is 25%. Please help
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Review
#922523 Review #922523 is a subjective opinion of poster.
Product
Sears Credit Card
Reason of review
Problems with payment

Sears review in New York, New York: Horrible customer service. Horrible.

3.4
Details

Update by user Oct 19, 2016

After further back and forth, Sears finally gave me the straight scoop to say that they do not compensate for lost time. So delivery screw ups by either Sears or the delivery company are the customers fault and you will receive no sympathy from Sears.

Following this I had no choice but to drop the dispute and pay the charge.

Original review posted by user Sep 19, 2016

Sears cancelled the delivery date for a new dryer three times and successfully delivered on the fourth. For each delivery date I received confirmation the day before delivery (or sooner). After the first cancellation I called the delivery company the day/night before and verified the dryer would be delivered the following day. For two of the scheduled delivery days they called to cancel. For one of them they just didnt show up and I had to call. The nature of my dissatisfaction is that I had to stay home from work (1/2 days) all four times. (The dryer works fine and is not part of my issue.) I then disputed the charge with Sears (lost time at work). Twice. The first time I received a form letter informing me my dispute was rejected because the dryer was delivered and in my possession. I told them that they missed the point and they are welcome to come and take back the dryer. No response, so I re disputed. The second time I was rejected because "we have no recourse available to recover the funds", whatever that means. I will now elevate this dispute. Regardless, this has been a horrible customer service experience and I am through with Sears. Been a long time customer for appliances, but there are other options.
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Review
#921350 Review #921350 is a subjective opinion of poster.
Service
Sears Delivery Service
Cons
  • Customer service total disregard for nature of dispute
Reason of review
Poor customer service
Loss
$630
Preferred solution
Either take back the dryer or compensate for time lost. Dont make your inability to fullfill delivery dates the customer's problem.

Contact Sears Customer Service

Website:
www.sears.com
Mailing Address:
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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Sears delivery & cust svc--what a nightmare

2.5
Details
Have been living through the most awful nightmare with Sears. On August 16, I purchased a very large 18000 BTU air conditioner from them. During the ordering process online, it says that delivery options would be offered on a further screen, but none are. You are forced to use UPS for delivery. And as I suspected, it was delivered damaged. Damage was found when installers came on August 18 and unboxed item. Installers told me that 9 out of 10 times, air conditioners delivered via UPS are damaged. Since they had already opened the box, I asked how I was supposed to return it. They said that upon reporting damage to Sears, Sears would arrange for UPS to come and rebox it and send it back. "Happens all the time", they said. Impossible to contact Sears all that day, August 18, as "systems down". Next day, contact their online customer service, which is in the Philipines. First they can't locate the order. In addition to order #, they need telephone number, salescheck #. I give them all this information and they still can't find it. I call back again and they find it. Now I ask you, what is the purpose of an order # if it doesn't identify your order? I ask them to send replacement for damaged machine. NO, no , no, they tell me. This is not possible. They will arrange for UPS to pick it up, which will be within 3 to 5 business days of their processing orders, and then ship it back to warehouse, again 3 to 5 business days, and then processing refund, again(!) 3 to 5 business days. What??? 3 weeks to get a refund on their damaged merchandise so I can order another air conditioner? Where is their responsibility in all this. And this is during one of the worst heat waves of the year on the east coast. I find this policy ridiculous but I am over a barrel. What can I do? They say they will send me an email confirming all this information. I wait the rest of the day. No email. Next day, 8/19. No email. On 8/ 20, still no email, I decide to call back. The first thing I am told is: "Why do you need an email? It's right here in the system that you reported that damage and that the item is due for a pickup". I explain the importance of documentation. Finally, on 8/21 I receive my email. They give me a UPS tracking number in the email that says UPS will contact me within 3 to 5 business days for the pickup. Also in the email, they tell me "...if you are still interested in purchasing a "Navigator SF24 - Urban Street Electric Bike with Lead Acid - Step-Through Version", please place a new order on sears.com or contact us at 1-800-366-3028 for further assistance." Huh??? How did an electric bike get mixed up with all this? Today is 5 business days later. I contact UPS with the tracking number they gave me. I am informed by UPS that the tracking number was cancelled on August 22, a day after Sears gave me the tracking number in the email and that they do not rebox items. So in fact, there is no arrangement to come get item and rebox it. By now I am totally disgusted with this whole experience. I wrote a complaint through the BBB website but there is nothing that can excuse the ineptitude and rigidity of Sears Customer Service. Sears needs to be more concerned with their customers than with their share price, and they may eventually develop a more booming business since I understand it is going down the tubes right now anyway. I only used them because I have come to be a fan of Kenmore products which are only sold by Sears. But I don't know how I can be de-soured of this experience with them. By the way, maybe I am a glutton for punishment but in the meantime, since it is really hot where I am, I ordered a replacement air conditioner and laid out the money on my credit card. The installers who originally came and discovered the damage said that they are sometimes asked to go and pick up items from Sears "if the customer makes enough noise". So this time, instead of ordering it by telephone, I ordered it by phone. I called my local store, thinking I was being clever and getting a real person who works in a store near me, but in fact, I got another customer service agent, although this time in Alabama. I told her I did not want it delivered by UPS. She seemed to dutifully note it down, but shortly thereafter, I get an email saying that the item would be delivered by UPS (!!!!) It shows, the customer really does not count with them.
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Review
#907822 Review #907822 is a subjective opinion of poster.
Service
Ups Delivery Service
Cons
  • Incompetent customer service
  • Return policy lousy
  • Customer service
Reason of review
Damaged or defective
Loss
$633
Preferred solution
Full refund