State: New York City: Rochester Clear all filters (12 of 5261 reviews match)
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It all started on Memorial Day 5/28/18. Sometime over night my Refrigerator stopped cooling. Had a total loss of food from the fridge and freezer. I called Sears Warranty and they said someone would be out the next day between 12pm and 5pm to diagnose the problem. I...
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1.0
#1273979
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Purchased a new Craftsman push mower on 4/25/15, for $391... so I spent a bit on what what supposed to be a good mower. On 9/25/15 the engine failed. I sent it in for warranty service and was told that the repair is not covered and would cost $85 for a new engine as...
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2.7
I didn't like
  • Customer service representative
#714880
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Featured

Sears - False Advertising
http://www.sears.com/shc/s/p_10153_12605_08245102000P#desc Above is the link to the online ad for a Sears-O-Pedic Split Queen Box Spring which was on sale for $200. I ordered online and I received 1/2 of the queen split box spring and am being told I have to pay...
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Anonymous
Anonymous

Sears is notorious for that. They appear to be the only store that considers one split box spring to be 1/2 split box spring. Sometimes they have fine print (you must order tw...

Anonymous
Dennis

I am still waiting to get satisfaction on the mattress and box spring I bought from Sears and after going around and around and around, and swapping mattresses out and out.......

#428534
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With Official Company Response

My furnace was sending off fumes unbearable to be in house so no heat, Asked Sears what about my pipes will you fix if they freeze? Answer NO, it took a week for them to come and look at it, burner had to be replace, that took a week to get parts,after parts put in the...
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SearsCares
Sears Response

Anonymous387553, Hi, my name is Brian and I'm with the Sears Cares Team. I was able to locate your post regarding your recent experience with your furnace. I'm sorry that y...

#387553
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Sears stole from me. They drained my gift cards, charged my debit card and then promptly cancelled my order claiming they didn't have it in stock for local pick up. They have yet to refund me. Even though they said it would only take 3 days for a refund. It's past 3...
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Anonymous
No Name o

Stores don\'t always have stuff that you order online for local pick up. Like for instance someone had ordered something and by the time the order had printed stickers we had...

#305199
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With Official Company Response

-- This is an email I sent off to another department at Sears. Hopefully they will have a competent employee who understands customer service. I sent it yesterday and still no response. I will never give that place another dime. I am sick of fighting them for my $250. ...
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Anonymous
scammers

Searscustomernomore, I\'m not from Livingston, NJ. Maybe they just assign random cities?

Anonymous
scammers

Scott from sears, why don\'t you man up and leave a phone number?

#304820
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I bought a GT5000 with the Kohler 25hp engine in 2005. The first engine leaked oil through oil gasket, smoked and backfired terribly. Sears replaced the engine under warranty. The second engine had the same problems after 6 months. Called Sears and I was told the...
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mdsalz
mdsalz

James, Thanks for the comment and concern. However, in the \"Sears Way\" the email address provided come back as undeliverable!

#256294
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Voice of experience. Do not purchase any brand of mattresses or box spring sets from Sears. If purchase from other sources please read the warranty before purchasing. We purchased a Stearns & Foster set freom Sears in 04/2010. The mattress exceeded the "Industry...
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Anonymous
siamese

Same thing happened to us and now we are stuck with a junk mattress that we paid to much for..

#243873
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I ordered 2 bearings for my Sears band saw from Sears Parts. They cost $6.18 each with $8 shipping. Later, I found the same bearings on EBay for 59 cents each and free shipping. I tried to cancel my Sears order and Sears refused to do so, even though they had not...
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#232470
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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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With Official Company Response

I was sold over a $10,000 central air conditioner thru Sears/Illinois. The right duct work that it needed was never installed. I have worked on this for 5 years, & no one will help me. Finally, after the threat of a lawsuit, Sears finally came down 3 years later & put...
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SearsCares
Sears Response

Dear Ms. Young: Dear Cory: My name is Susan and I am part of the Sears Cares Team. I am very concerned about what I have read here. We would like to help. We are a sin...

#230618
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