State: New York Product: Sears Repair Clear all filters (26 of 505 reviews match)
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Fridge went out on August 21 or 22nd called lady will put me on emergency call ASAP and they will call me the next day at 8am and let me know when they can look at the fridge. Next day no one called ,I called again that day and they couldn’t give me a day ,spoke again...
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5 comments
Anonymous
#1739166

I understand your pain! I bought the Master Protection Plan on all my appliances for the last nine years and when something big happened like the ice maker didn't shut off and I came home to a kitchen full of water it took 2 weeks before they came to just see what the problem was then another 2 weeks for repair.

I had extensive damage $3700 to flooring as the laminate had been discontinued so 2 rooms had to be repaired . They have done nothing ! Got yelled at for turning in my food loss and I got mad and hung up on her. This happened in March and flooring just got replaced yesterday .

I had to turn it into my insurance so with my deductible taken out I owned the rest as Sears has never gotten back with my insurance. Since this has happened I replaced my Sears Washer and dryer with a Speed Queen and in the process of replacing Fridge with an Amana from my home town appliance store.

Sears keeps calling wanting me to purchase another Protection plan as mine expired this month I refuse to answer the phone as I will go off on them. Sears will offer some good prices but buyer beware they offer horrible customer service and don't stand behind their Master Protection plans as I could of bought several new appliances with what I spent on their plans Buyer Beware don't let them suck you in !

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Review
#1634766 Review #1634766 is a subjective opinion of poster.
Service
Sears Repair
Pros
  • Willingness to help find solutions
  • Too long for someone to come ou
Reason of review
Poor customer service
Loss
$250
Preferred solution
Pay for my food that I lost
Tags
  • Sears bad customer service

Sears in Buffalo, New York - Warranty

1.0
Details
The compressor went on my kenmore fridge it states in my warranty that it will be replaced free of charge within 10 years on the phone with them for hours 2 service calls no part try to charge me 500 in labor absolutely terrible service never buy from sears ever no wonder they are closing
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Review
#1577547 Review #1577547 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Let the company propose a solution

Sears in Saratoga Springs, New York - Stressful

1.3
Details
I have called 29 times written 20 emails and still not one person has reached out to hear my horrific ordeal with customer lousy service
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Review
#1514677 Review #1514677 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
2.5
Details
45 for Sears to tell me they don't have the part I need? Then the next day charge me an additional hour and a half to make a repair that only takes 10 minutes? In addition, when I asked to see the BOX the part came in I was shown the part not the box? Because I'm a...
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Review
#1404743 Review #1404743 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Pricing issue
Preferred solution
Price reduction

Sears Repair Review

1.0
Details
Sears has ne waiting to come and repair my dryer for 1 month now. They keep changing parts but still not repaired. Now they saying wait another week. This is crazy. I will not renew my service contract with them
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Review
#776879 Review #776879 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service

Sears in Massapequa, New York - Horrible machine, repair and customer service!

1.0
Details
The sears H2 front loader is the worst machine ever! We have a contract, but you have to wait two weeks for a repair man. Then, they cannot fix it! So, another two weeks at the laundromat! Four weeks at the laundromat is far too long for someone that has a washing machine and a contract! And, they have to send parts to your house, so the mail comes into play! No one will forward me to management. I called 10 people to complain and Mike's, from customer service, response was, "Well what do you want us to do? Move you up on the list? Everyone is waiting for service!" Do not get a sears product, and never, ever get their service contract! I am going out to buy a new machine right now! It will not be a SEARS product!
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Review
#756409 Review #756409 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service

Sears in New York, New York - No show for Bosch washer repair-3 no shows in a row!

2.6
Details
So just a note to say I will never ever use SEARS ever again! I had a full protection agreement on my washer and for 3 weeks, 3 straight appointments in a row NO ONE SHOWED UP to fix it!! I called the 3rd party who the job was outsourced to and they didn't even bother to call back. The service is horrible!!! and SEARS is repair is a joke!!!!! I want a full refund on my money for the protection agreement and Sears says call back tomorrow, our files need to update over night!!!
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Review
#744674 Review #744674 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Being treated poorly
  • Non honored warranty
Reason of review
Poor customer service
Preferred solution
Full refund

Sears in Buffalo, New York - Repair Service Fail

Purchased a Craftsmen Cordless Electric Push Lawn Mower several years ago from the local Sears store. As usual, after time the rechargeable batteries wear out and need replacing. I took it to the drop off repair at the Sear where I bought the unit. They told me that since it is electric that I had to have it repaired by Craftsmen not Sears. I was told at Sears that Craftsmen was not owned by Sears. But when I called the phone number they gave me I was talking to Sears. Spent several hours on the phone being tossed around by different "Customer Service Reps" and "Case Managers", and finally a service tech. It turns out the design of this unit does not allow for the batteries to be changed by the consumer as they are housed internally. So the lawn mower has to be serviced by a technician. HOWEVER, you can't just drop it off at Sears to be serviced. NO, NO, NO. I have to pay a lot of money (because it is not under warranty) to have this very heavy lawnmower shipped and returned by UPS - JUST TO HAVE THE BATTERIES REPLACED! You can drop off a gas lawnmower at Sears to be serviced but not an electric. We were not told any thing about this at time of purchase. There is no other repair facilities that I can get this taken care of - they won't touch it - they say to take it back to Sears. Total Sears Fail - Entirely Unacceptable.
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Review
#581848 Review #581848 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Unacceptable business practices
On 8/26 a Sears tech came to my house to repair a front load washer that was getting an F21 error message. He cleaned out some hose, said it was fixed and charged me 164.00. As soon as he left, I received the same error message. I called Sears and was told a tech could...
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3 comments
Donnesha
#719116

What assistance did the socail media reponse do to help you? Just wondering as I have not had a refrig for over 2 month.

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Review
#445259 Review #445259 is a subjective opinion of poster.
Service
Sears Repair

Contact Sears Customer Service

Website:
www.sears.com
Mailing Address:
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

Sears Reviews

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Sears reviews
Our small fridge was a little over 3 years old. We purchased a "Master Protection Agreement" about 6 months ago. It stopped cooling. We scheduled a first in-home repair visit. The 2 contracted repairmen were nice, but quite honestly, clearly had no idea what was...
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4 comments
Anonymous
#714304

I agree 100%, I purchased a Kenmore refirgerator, leaks when making ice, or so it seems. They don't stand behind their products. I don't shop at sears anylonger for anything.

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#444211 Review #444211 is a subjective opinion of poster.
Service
Sears Repair