State: New York City: Yonkers Clear all filters (9 of 5011 reviews match)
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Sears - Poor customer solution services

I was trying to solve the situation with a defective kemmor refrigateror delivery but each of whoever took my phone calls just played games with me, telling me like 6 diferentes stories only to keep my hopes up till the 30 days expired. I won’t ever go back to shop at Sears
2.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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#1197459
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I made a appt with a tech to repair my dishwasher the appt window was from 10am-12pm I called customer service which gave me a different time they originally said to confirm time it's now after 1:pm tech still not here if tech is late a good idea is to let the...
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2.9
I didn't like
  • Response time
#899905
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Kenmore Dehumidifier Review

I will not buy anything from Sears again as long as I live. Dealing with customer service over the years has been a nightmare. The employees from the Philippines don't have a grasp of the English language and they are hard to understand. I have slammed the phone many times over the years out of sheer frustration with these people.
1.0
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#889050
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Sears - Kenmore Dehumidifier Review from Yonkers, New York

Sears - Kenmore Dehumidifier Review from Yonkers, New York
Sears is a nightmare company. An example is we had to replace 4 dehumidifiers that lasted 1-2 years. I tried to contact headquarters, but ended up speaking with people in the Philippines who were impossible to understand. I have given up on Sears.
#874509
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burners rusted out after 4years they have a ten year warranty which Sears will not honor unless I pay 109 dollars for a service call that I don't need will never shop Sears again but I will go to warn people about the warranties they do not honor I might even make it a...
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Anonymous
Anonymous

Boy what a dumb complaint re: grill! if only person would read warranty. It is a 10 year part warranty which means labor is not that long so customer would pay sears to verify...

1.0
I didn't like
  • Not honering warranty
#669712
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i had a refrigerator on layaway for a short time and i paid it off now i cannot get it delivered i purchased it at sears home appliance i am going through *** trying just to get a reasonable date for delivery they say the ware house will not release it. i am about go...
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#350389
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With Official Company Response

After more than 38 years as a loyal Sears customer, I've had it! I had a treadmill under warranty for over 10 years, very few problems. When the electronic pad broke in the beginning of July, they wanted to fix the part since it is no longer made. I was later told...
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SearsCares
Sears Response

To PC272270, I apologize for the inconvenience you have had with your new treadmill and for the poor service you have been receiving. It\'s clear we have let you down and w...

#272270
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My refrigerator is not making any ice and I had an appointment for Saturday, Sept. 17th (this will be 2 weeks without having any ice)When I origanlly called for the appointment.I received a call today Sept. 12 to say they have to reschedule. I called and I ask to speak...
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Anonymous
tech support

why didnt you just go and purchase ice in the meantime? :cry

#261505
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With Official Company Response

five times I patiently waited for a delivery on a clothes dryer and it didnt show up!!! we took of work to have it delivered..Nothing! No Delivery! where is it..no one knows..no one cares..everyone at sears passes the blame!!! The manager is never in..will not return...
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SearsCares
Sears Response

Dear Anonymous: My name is Susan and I am part of the Social Media Support Team, and I am very concerned about what I have read here. We would like to help. We are a singl...

#229745
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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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