Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

I purchased appliances $4000. 3 months ago, after losing my home to a tornado.

I took 5 days off work, awaiting for delivery. I still don’t have appliances that I desperately need. I tracked the 5th delivery closely by talking to Frank in India! Several more phone calls to track the delivery only to be told I was not there, which was not true, and they cannot give me the delivery company’s contact phone, nor talk to a manager.

The delivery guy lied and said he was in my driveway 2 times to deliver. Furthermore, they made it back to the warehouse 60 + miles away in traffic in 15 minutes and had my appliances unloaded, they just cannot drive all over the county to deliver my appliance is their response. I can get a Saturday delivery for an extra charge so I don’t miss work for a 6th time, maybe working Saturday! I decide to cancel and take my money elsewhere, there’s a 7-10 business days to wait to have my money refunded!!!

So now I wait until the funds hit my bank so I can go buy somewhere else. Photos: what was left of my home after the tornado, and the home I purchased that needs appliances.

Product or Service Mentioned: Sears Delivery Service.

Reason of review: Problem with delivery.

Company wrote 0 private or public responses to the review from Aug 07.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

After numerous phone calls to and from Sears, I finally have appliances. Way too much frustration to ever deal with them again.

to OffbeatGuppy #1555766

Right on! You saw it through, despite the trouble and frustration you encountered. Way to go!

You May Also Like