Not resolved
2.5
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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placed an order for a product for Christmas for son. a sears marketplace dealer had it in stock or so the web said they had it .

long story short they couldnt get a hold of marketplace seller. cs said it would arrive by Christmas it didnt. then cs told me it would arrive by new years day it didnt. jan 10 2016, sears cancelled order cs said they would send me an e gift card to my email.

jan 15,2016. still no egift card no emails no calls. is it really worth losing a customer.

over one simple little order. I GUESS SO !!!!!!

Reason of review: Poor customer service.

Monetary Loss: $35.

Preferred solution: Full refund.

I didn't like: Customer service or installation service.

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