I wanted to return 2 men's dress shirts and a tie that were still in their packaging with price tags attached and with the receipt. The purchase was past the 30 day return policy, so I can understand why I wouldn't be given a refund.
But the sales associate and then the manager would not even consider issuing a store credit. Heather, the manager, was rude and dismissive and said there was nothing that could be done. She blamed it on the computer system. Then she abruptly walked away from me when I was still trying to have a conversation with her.
There was no customer service, there was only customer attack. "Code One" was broadcast across the store when I asked to speak to a manager, and a group of Sears workers showed up and hung out close to the register when I spoke with Heather. She threw up her hands and walked away from me. Instead of building a customer relationship, where I would have happily continued shopping at Sears, she instead has lost a loyal customer because of shoddy treatment.
I will never shop at Sears again. No wonder so many Sears stores are closing.
Product or Service Mentioned: Sears Manager.
Reason of review: Poor customer service.