Westlake, Louisiana
Not resolved

purchased gas stove from lake Charles, la outlet store. Was told that the only day that they delivered was Monday.

Called the store 3 times late in the afternoon to see what the hold up was, was told by the person answering phone that they would call 1/2 hour before delivery.

At 10 that evening went to bed. Called sears the next morning and was told by customer service that they could not pull up our receipt and would have to call the store. After being passed to several other departments, with the same story, finally got a girl, Fahra, to say that she could not do anything other then to lodge a complaint, what are the chances of that going any where? Finally got a gentleman to call the store directly and talk to store manager, oh wait, not really the store manager, she was a sales manager, Billy, really.

These people can say anything they want on the phone. Store manager finally got on the phone, and was really annoyed that we were even having the conversation. Delivery guy called, Tuesday morning, altho they don't deliver on Tuesday, and said the stove was on his truck and he would be there before noon. Told him that we had waited till 10 the night before and now had things we had to do.

He said he was on a schedule and had to do it in order, I can appreciate that, but what about our schedule? Anyway turns out that the stove was NOT on the truck for Monday, the sales manager when she came in at 2, knew this, but never mad a phone call to us, to apologize for the screw up, store manager was in Lafayette and said her store runs very well when she is there, but evidently no on can think for themselves, when she is not there, She the store manager has taken off the delivery charge, and 50 dollars for our trouble, really, trouble till 10 at nite, an hour and a half on the phone Tuesday and I am supposed to be happy with them..

Oh by the way Arizona is the one who does the routing for the Louisiana store. There is so much more to this story, one customer service guy told me that the delivery guys had the keys to the store, to put the stove back in storage, It went on and on, Does SEARS care about any of this, I think not!

Product or Service Mentioned: Sears Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Deliver product or service ordered.

I didn't like: Stuff wasnt delivered.

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