I bought a few clothing items at Sears Store. After going home I realized that there are not pleated.
I kept them just over a month. Not even tried. When I tried to return, Sears says NO returns. I requested at least for store credit, so that I can buy another item.
Manger said they do not give store credit or exchange! Manager said notices are everywhere. When I asked, she showed fine printed page pasted on her counter, where no customer can really see it. Nowhere big notices of such strict policy.
On the invoice it says "most items.." not "ALL items". It very bad policy not to exchange or give store credit. Very dissatisfied. While I am talking two of the customers, said that they are NOT aware of such strict policy.
Sorry, NO MORE SHOPPING AT SEARS.
Sears must be losing a ton of customers. No wonder sales are dropping every qtr.
Product or Service Mentioned: Sears Customer Care.
Reason of review: Poor customer service.