We purchased a couch from Sears in Langley BC - early Sept with a delivery date of Sept 29th. We received a call on the 29th saying that it would be coming the next day - Nothing arrived!
We left for holidays and gave the house sitter instructions to expect the couch - nothing!
Now it is Oct 13th and after 5 un-returned call to our sales lady Judy (don't every use her)and an un-returned call to the manager, I finally called the head office customer service - they found my couch and are sending it over on Set 16th!!!
Product or Service Mentioned: Sears Delivery Service.