My hot water heater from Sears seems to have stopped working. It is still under warranty.
However, they can't seem to get anyone out for five days (in the dead of winter). When I finally got transferred to what was supposed to be escalated customer service, I was told "too bad I would have to go without heavy duty hygiene for five days" and the guy actually thought this was funny. I will never purchase another appliance from Sears and am doing my best to post this everywhere I can.
I did get a call from "Executive Office" and they said they wanted to help - but didn't. I find it hard to believe that they couldn't find one person to fix my issue in less than five days.