In November of 2011, I (AKA Santa Claus) had bought my daughter a tablet from the sears website. After my daughter had opened it, it began to freeze and wouldn't work.
We took the tablet back to sears where they had informed us it was through a third party and we would have to return it through them. We contacted them and sent it back. After multiple e-mails back and forth and never receiving the item or a refund, we had contacted Sears. Sears informed us that this has happened to a lot of people through this company and that the company has shut down and no where to be found.
They said they would assist us on getting this fixed. They had wanted my mail confirmation that I sent the item back. I had sent this multiple times. In July of this year, Sears said they would need something from the post office that I had sent this back, my copy was not good enough proof.
We had spoke to our local post office and after 6 months the confirmation on line ticket is no longer available. It becomes archived and they can not access it. This information had been passed on to sears who told us we were basically out of luck. I continued to try to speak with them over the phone and by email but after one year of purchasing this item, I have nothing to show for it.
I am out of a product and money. I can eventually shrug that off, even though it would be hard because it was over one hundred dollars, but it's my daughter. My daughter feels Santa Claus had brought her a broken item and never had it fixed. How do you explain to a 7 year old that Santa Claus didn't do it.
She is worried that it will happen again this year.
If I can get any help in either refunding my money so I can buy her a new tablet or receiving a new tablet it would be appreciated. I was hoping to tell her Santa Claus brought it back fixed this year.
Product or Service Mentioned: Sears Website.
Monetary Loss: $106.