Not resolved

Ordered outdoor furniture, received 4 of 5 pieces, 5th piece returned due to damaged while shipping. When speaking with customer for SEARS I was told that I would have to place the order AGAIN because of their inadequate billing.

I do not understand that if the warehouse receives a returned item that has been damanged, then why won't they issue the item again. But noooooo they want me to place the order again. If I did this to my customers they would not return to me for other services.

Therefore, I will not do any business with Sears again or any other entities owned by them. I will be disassembling the items that were received because their customer service is inadequate!!!

Looks like the new CEO cannot fulfill his promise to FIX Sears.

Product or Service Mentioned: Sears Replacement.

Monetary Loss: $99.

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Sears is going out of business. They ripped me off on a mower.

Never again. :(


I am seeing a lot of complaints about Sears. I too have found that their Warranty Service is useless!

I have paid over $3000.00 for a zero turn mower that is now being used as a lawn ornament! Let's get a movement going against Sears and their less than useless Service.

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