Update by user Jan 11, 2013
I am happy to say that Sears finally did refund me the credit owed as promised with an extra 10% for my trouble. It did take to the end of Dec.
to receive it though.
I still will never purchase anything from Sears online again. Not worth the chance or trouble.
Original review posted by user Dec 10, 2012
I ordered a tool from sears on 11/20/12. They were doing a 15% discount online for tools on the day my order was accepted.
Then on 11/20/12 my order was canceled by sears because product was out of stock at the store. Didn't find cancellation notice until 11/22/12. I then went to web site to see if I could place an order again and of course they were back in stock. I immediately did an online customer serivce conversation with a representative asking why my order was cancelled and not just put on back order or at least given the option to decide what I wanted to do.
Through much conversation I was told I could order again at the 15% discount and credit would take 3-5 business days. Five days later problem still existed, no credit. Called customer service # and spoke to someone who again assured me that it had been done and would show up on my credit card as credit in 3-5 business days. It still hasn't been credited.
What does a customer have to do to get good customer service and resolution with sears?
As sad as it appears I know I probably will never get this credit from sears and shame on you. The lesson I have learned not only from my experience but from many online complaints that I found after this ordeal is this, I will never purchase anything from sears again.
Monetary Loss: $5.