We purchased a refrigerator with a warranty in December of 2013. It stopped working on August 7th.
Sears refused to come until August 16th. I called and asked for a better date. They passed me around and around until someone finally said, "We are not going to help you" They do not believe in customer satisfaction at all. The whole reason we purchased there was to have reputable service.
What we found out is they could care less. And by the number of complaints on this sight, it just proves I am right about their lousy customer service. I work in a service business and we would never tell our clientele that they have to wait 9 days for a repair. We will never buy another Kenmore product because of the shabby way we are being treated.
We still don't even know when they are coming.
Product or Service Mentioned: Sears Repair.