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14 comments

Update by user Feb 14, 2013

This is with reference to the comment below supposedly by the SEARS MGMT!

Update by user Feb 14, 2013

This is with reference to the comment below supposedly by the SEARS MGMT!

Update by user Feb 14, 2013

This is with reference to the comment below supposedly by the SEARS MGMT!

Update by user Feb 14, 2013

This is with reference to the comment below supposedly by the SEARS MGMT!

Update by user Feb 14, 2013

NOBODY bothers to MAIL back forget about CALL back! Its just a way to cause an illusion to people who read these comments that the aggreived customers are being responded/taken care of by people at SEARS!

Original review posted by user Jan 24, 2013

Hi,

I went to my sears store in Cheektowaga to return a pair of unused Dr scholls shoes in box and the lady refused to take a return due to no receipt!I asked for the manger and was told none was available at that time!

I wasn't even asking for a money back, just store credit, I hadn't bought it with their shopyourewards program which wasn't my fault and was ready to take the least price available, it's just that they don't fit me! And was told about people stealing stuff and returning it! Are you kidding me, I'm gonna steal it from your store and bring it back right there to get caught all for what like $50.

Your return policy is unbelievable, NO MORE SHOPPING A SEARS!No wonder its closing down!

Monetary Loss: $50.

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Anonymous
#640158

Most good stores will take returns or exchanges without receipts, it's just good business. When they don't it is a sign that, that you should not do business with them. BTW IdgieThreadgoode + LadyScot = *** W..,.H..O..R..E..s!.

IdgieThreadgoode
Paisley, Scotland, United Kingdom #630969

It is an interesting sign of the times when people complain about returns without receipts not being done.I remember when you would be looked at funny if you tried it.

Now, people think it is outrageous to be expected to have a receipt.I too am glad more stores are returning to the common sense way of doing business.

Anonymous
#630742

I'm sorry but I'm happy they didn't accept your return.That's the way it should be.

Dr. Scholls shoes are not only sold by sears I'm sure. I'm not saying you did but anyone can return a name brand item and say they bought it there and get money back on a gift card.

It's a policy that sears needs to follow through with.Now if it says sears on the tags, that's the only time they should return without a receipt otherwise no.

LadyScot
Naples, Florida, United States #609603

Black, seriously, just because someone has a different opinion than you does not make them affiliated with the freaking company.WHY do people always make comments like that?

YOu must work there, they must pay you, yada yada. It means I have common sense. Keep the *** receipt.

Again, what are you?3?

LadyScot
Naples, Florida, United States #608988

Jesus.They did not say they would call you back immediately.

Keep a freaking receipt for crying out loud. What are you people?

3?You act like a child.

Anonymous
to LadyScot #609044

LAdy..she's not talking to you.. so please!

LadyScot
to Anonymous Naples, Florida, United States #609069

She is talking to everyone who reads this website. Don't want responses or opinions, do not post on this website where responses and opinions are accepted. KEEP YOUR RECEIPT.

Anonymous
to LadyScot #609552

Being informative is not a crime!Are you like tracking each and every comment.

Nothing better to do?!

Huh..Get a life!Taking abt being 3..Whining Lady..Seemz like Sears pays you for this huh>?

SearsCares
Sears Response

Dear sapnanaresh:

Please accept our apologies for your local store not returning the shoes you purchased without a receipt. We understand your frustration and inconvenience for having to bring your shoes back when a Manager is available. My name is Susan with Sears Social Media Support Escalations team. We would like to look into this issue further and offer the assistance of a dedicated case manager who can help resolve your shoe return issue. At your convenience please contact our office via email at SMAdvisor@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the shoes were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (sapnanaresh) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.

Thank you,

Susan R.

Social Media Moderator

Sears Social Media Support

sapnanaresh
to Sears Response Buffalo, New York, United States #608773

NOBODY bothers to MAIL back forget about CALL back! Its just a way to cause an illusion to people who read these comments that the aggreived customers are being responded/taken care of by people at SEARS!

Anonymous
#598071

@Ladyscot: no1s askin for money back, if you look at the post above its STORE CREDIT!Of course stores give credit as its logical that people may not keep track of all receipts!

They could keep the money for all we cAre and like you said just be courteous!Not call their customers thieves!

Anonymous
Sacramento, California, United States #598069

1 vote for ***. :grin

LadyScot
Naples, Florida, United States #598067

GOOD! More and more stores are following this pattern and your post just shows how entitled people think they are. Seriously. If someone came to you for a refund for your product but no proof of purchasing it, would YOU give them money??? NO, you would not.

Businesses are tired of being ripped off constantly and are now returning to the common sense way of doing business. Besides, returns are a courtesy not a right. Remember that. And keep your receipt.

Good job Sears!

Anonymous
to LadyScot #640148

No it's not good.

Look at thriving businesses like Nordstrom and their generous return policy.

Are you working for Sears?

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