Los Angeles, California
Not resolved
1 comment

Service scheduled for 9/8 between 1 and 5 p.m. Sears call Sunday to confirm.

No show on Monday. Called Service again. Supposedly the repair tech called us 3 times and no one was home. Unfortunately we were home.

No phone calls - no messges left on the answer machine either. Customer Service is no help, just wants to re-schedule the appointment for 5 days later. Will not let you talk to anyone else. They have to contact routing and is suppose to call me.

As of yet no call. I am about ready to call another repair service and sent the bill to Sears.

Have the extended warranty. Does this mean that if we had to pay for the repair the repair tech would have shown up.

Product or Service Mentioned: Sears Repair.

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SAME EXACT STORY 9/23/08 they confirmed, they no showed, they wanted to reschedule, The call center was a joke and they wouldn't put me through to a supervisor. I had to go back to store where I bought the fridge and blow a gasket.

Still not fixed!!!! HAD ENOUGH!1