Our Washer broke, went out shopping for a new one. After spending 30 min at local sears, opening machines, reading prices, looking around, no salesperson came over.
In the midst of looking a group of 3 pass by us twice without asking if we needed help. Went to Home Depot, had a great sales person , great customer service, and helpful attitude. Free delivery at our convience, Careful workers, and good install process on this purchase. We ordered, and received without trouble.
Wake up Sears... you are loosing customers at a rate that you will be closed by then end of 2012.
Monetary Loss: $1.