Ordered Washing Machine, Dryer, and Refrigerator in Feb, 2018.
Delivered on March 16, 2018
Damaged Pedestal Drawer
Called in for repair
Installers came to site, but never replaced/repaired drawer
I have called the Store I purchased from - Bolingbrook, Illinois.
Was told, "can't do anything"
Called 800 474 5899, received case number 5750658 with a promise of a response in 72 hours. 7 days later I called. Explained the issue of non-service or replacement of pedestal drawer. Was asked for the sales ticket number. Provided. Was told all files were destroyed/deleted, therefore no record of any repairs or revisits.
Was told, they "Amanda" would have the Bolingbrook Manager call me back. And I sit and wait for a call back. I have been struggling to get this fixed since March, 2018. It is now the end of May.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Replace the Pedestal Drawer for the Washing Machine.
I didn't like: No customer service sense of urgency.