I have been a Sears customer for many years and a cardholder since probably around 1998. I have always done a lot of shopping at Sears, mostly for electronics and my kids clothes.
I purchased around 300.00 worth of clothes once again 2 weekends ago and found out once we got home, that the clothes were a little too small. My daughter is a toddler, so trying clothes on in the store would be a little bit difficult. Anyways, I seem to have misplaced my receipt, but hadn't removed the tags. So, I called the children's department and was told by the rep that I could exchange the clothes as long as I had my ID, since I didn't want a refund.
I sent my husband to make the exchange today, and he was told by the associate that without the receipt, he couldn't even exchange the clothes. Considering that I have never asked for a refund for anything I purchased there or even exchanged anything before, I didn't realize that it would be such a big deal. He asked the lady if she could check using my credit card, she said no.. funny, they can charge me and send me a detailed statement but cannot check on the computer to see what I had purchased to try to help out.
I may not be a huge money maker for Sears, but I have spent more than a few thousand dollars at that store.
After this experience, as soon as I pay off the charges, I will be cancelling this card, and giving my business to another store. Thanks for nothing Sears.
Monetary Loss: $100.