Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

October 15, 2017 My wife went to the local Sears outlet located in the South Sound Center in Lacey and was very rudely treated by the salesman in the shoe department. A pair of sandals were displayed at a sticker price of $12.99 and when she came to the checkout it showed up as $ 43.99 He told her that it was a mistake and the $ 12.99 price was incorrect.

My wife insisted on getting the advertised price but of course that was denied. Even if it was a mistake in the system, the displayed price of the item in the store should have been honored.

That is generally the accepted practice in customer-oriented retail outlets---evidently not practiced by Sears. Syed

Product or Service Mentioned: Sandals.

Reason of review: Pricing issue.

Monetary Loss: $13.

Preferred solution: Apology.

I didn't like: Not honoring sticker price.

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