Nothing but a runaround, wasting my minutes and getting no satifaction. Worst buying experience ive ever had and have done business with Sears in Cedar Rapids, Iowa.
We ordered a refrigerator on june 23rd, said it would be delivered on July 1st- no delivery wasn't at warehouse , then it was there, then they showed no order , am tired of the run around, wasting all the minutes on my phone and being stuck on hold for so long my battery runs dead.Now they said no delivery til July 8th this is a holiday weekend and no refrigerator!.
Our fridge was in the warehouse on Tuesday and they didn't deliver it or even try to get it to use the next day. What kind of business are you running? Cant get supervisors name because they are not allowed to give that information 2 the customers. Cant get a refund cause we paid in cash and they would have to mail a check that would take 8-10 business days .
so here we are no fridge and no money to get 1 else where. Words can't explain how upset I am.
For the that 3 days we have got nothing but lies and passing the buck from this person 2 that person wasting our time.2 Top it off they offered 200 gift certificate that seeing how we paid cash could not even receive that, they have 40% off appliances and wont give us that either.I want 40% off the price we paid for our refrigerator as that is what is advertising online after all we have gone through and our refrigerator wasn't even at the store until July 1 or 2, and should also be refunded the delivery fee as you have failed to deliver our fridge on the delivery date of July 1st.