Sears is slipping and I don't think they care. They give you a phone number to call for problems and if you call one it is people from other countries that don't know how to take care of your problems.
The other number at least the lady I talked to sounds like she is from America and can handle my complaints. But nothing was done to take care of my problem and as long as Sears takes care of their customers this way I hope some day people quit doing business with you.
Thank You, No need in leaving my name because to sears it doesn't make any difference.