If you need assistance for something you purchased at Sears, call 800-479-5899. That is an executive dept.
that can help you more than anyone else. Don't call the regular service or delivery dept unless you want to talk to someone in Guatemala or the Philippines. I recommend researching, checking the reviews, before you purchase anything from Sears. Also, A&E appliance service is SEARS SERVICE.
I wouldn't say never shop there, but make sure to call 800-479-5899 for anything you need. That dept. is called One Source.
I would not recommend buying an appliance on Sears.com cause good luck if you want to exchange it or return it.
Review about: Sears Delivery Service.