With Company response Not resolved
14 comments

LONG STORY SHORT...WASHER REPAIRED WAY TOO MANY TIMES, COUNTLESS WEEKS WITHOUT THE WASHER, ENDLESS DAYS MISSED FROM WORK, 6000.00 IN DAMAGE TO MY FLOOR NOW SEARS SAYS THEY WILL GIVE ME A CREDIT FOR A NEW WASHER.....BUT I HAVE TO GET THE SAME ONE I HAD....WHO THE *** ARE THEY TO TELL ME WHAT TO BUY WITH MY OWN MONEY....COMMON SENSE WOULD TELL YOU NOT TO BUY THE SAME PIECE OF JUNK YOU HAVE....ISIOTS I TELL YOU ....THIS COMPANY HAS GONE SO FAR DOWN IT WILL NEVER RISE AGAIN...I WOULD LIKE TO SPEND MY OWN MONEY HOW I CHOOSE AFTER ALL I EARNED IT NOT THE SEARS EMPLOYEES

Monetary Loss: $1600.

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DUTYKAY
Richmond, Virginia, United States #625886

WELL I DID GO TO SEARS TODAY THEY DID HONOR THEIR CREDIT YOU KNOW THE ONE I COULD USE FOR ONE APPLIANCE. WELL THE CREDIT WAS FOR 1444.00 I PICKED OUT THE MOST EXPENSIVE WASHER IN THE STORE THE NEW LG MEGA CAPACITY, FASTEST WASH TIME YADA YADA YADA AND THE TOTAL WAS 1434.98 THE WASHER AND DRYER I WANTED WAS 1600.00 FOR THE PAIR AND I WAS MORE THAN WILLING TO PAY THE DIFFERENCE BUT REMEMBER IT IS A ONE APPLIANCE CREDIT SO MY PLAN IS TO PUT THIS WASHER ON CRAIGS LIST FOR 1000.00 AND USE THE MONEY TO GO SOMEWHERE ELSE TO PURCHASE A WASHER AND DRYER.....FINGERS CROSSED

ShitOn
London, England, United Kingdom #624842

DUTYKAY - Do let us know if you get even the smallest help from Sears "customer service".I have been trying for months and have just got initial hollow promises and ABSOLUTELY NO FURTHER HELP.

If you want to be disheartened look at my PissedConsumer posts - I've emailed and written MANY times (including to "LIZ".

They are pathetic.I believe the "former Sears employee" summed up the company better than Liz will ever do.

DUTYKAY
to ***On Richmond, Virginia, United States #625891

YOU ARE CORRECT WITH THAT, I AM SURE LIZ IS THE NAME THEY LEARNED IN ENGLISH CLASS FOR THE DAY AT THEIR OTHER COUNTRY OUTSOURCED CALL CENTER....NO THEY DID NOT HELP ME AND TODAY WAS THE LAST DAY TO USE MY CREDIT SO SCREW SEARS, SCREW SMADVISOR@SEARSHC.COM AND SCREW LIZ.....GOOD LUCK PEOPLE

SearsCares
Sears Response

Dutykay

I saw your post here and wanted to offer some assistance.We do apologize for the troubles you have encountered with the repair of your washer.

My name is Liz and I am with the Sears Social Media Support team. I can see how frustrating it is to receive poor customer while trying to rectify this issue. If you would allow us the opportunity, we would very much like to connect you with a dedicated case manager to further discuss options and see what can be done to make things right.

Please send the following information – contact #, screen name (Dutykay), phone # used at time of purchase to smadvisor@searshc.com.Thanks, Liz Social Media Moderator, Sears Social Media Support

Anonymous
to Sears Response #624681

Imagine to my surprise I have forwarded all information you have requested and even advised you that my credit date will expire and I have not heard from you on resolving this matter...I guess the only option I am left with is to pickup the crappy washer dryer combo....leave it in the box, post it on Craigs List and go to Best Buy, Lowe's or Home Depot and spend my money there on a new washer/dryer....Good try Sears same service as usual make contact and DO NOTHING...just like when your service people call and make an appointment with you so you take the day off of work and they never call or show up....

Anonymous
#620239

You really need to get a grip.I smell exaggeration all over the place.

How big is your laundry room to do 6k in damage to the floor?!

LadyScot
Naples, Florida, United States #620221

Depends on the situation, but I am surprised Sears is doing anything for you since Sears only sells products, they do not make them. The manufacturer would be the one responsible.

Anonymous
to LadyScot Miami, Florida, United States #620246

Zip it LadyScot!

LadyScot
to higgins Naples, Florida, United States #620253

Nope.

Anonymous
to LadyScot Miami, Florida, United States #620274

Oh yeah?

Anonymous
to higgins Marblehead, Ohio, United States #623580

Higgins, type in ladyscot in the search area and you will find that all she does is beat down others she has never even posted a consumer complaint. she does have crazed rant that isn't even worth the time to view it much less read it. she is a whack job.

Anonymous
to LadyScot Hackensack, New Jersey, United States #620435

The tub of the washer had a hole in it and the sears tech decided to fill it with super glue the glue did not hold the whole tub of water leaked into my bathroom floor so the floor, tile, drywall, moulding, wooden vanity etc we have been going back and forth for almost a year they did pay for half of the repairs to the bathroom but I am stuck with paying the rest. I have a stackable unit and they are offering a credit but I have to use it for another stackable unit and they only carry one brand and one model which is the same thing I have. I would like to get a washer and dryer that are not a 1 piece unit but they say NO that would be two appliances and the credit is for 1 appliance up to 1600......screwed again by sears

SearsCares
to Anonymous Hoffman Estates, Illinois, United States #621954
Sears Response

Anonymous391252

I came across your post today and wanted to reach out to you to offer our assistance. My name is Liz and I am a member of the Sears Social Media Support Team. I am very sorry to hear that we have let you down with the repair of your washer. I can certainly understand your frustrations that you are expressing with the situation you have encountered. I would like to have one of our dedicated case managers speak with you to further discuss your recent experience. At your convenience please contact our office via email at smadvisor@searshc.com so you don’t have to be upset by this any longer. In the email please provide the best contact phone number or the number to which the washer is listed under (if different than the contact phone number) and we will call you directly. In addition, please include your screen name (Anonymous391252) in the email for reference to your issue. Again, we’re sorry for any trouble we have caused and we hope to talk to you soon.

Thank you,

Liz R

Social Media Moderator

Sears Social Media Support

nikalseyn
Bay City, Michigan, United States #620102

Now you know why discerning consumers never buy at Sears. :p

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