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We bought a whirlpool gas range in November 2016. From the beginning the oven didn’t work right. It heats to the desired temp then stops firing so the oven cools off but the front panel still shows 350. I’ve totally lost count of how many “service” calls we’ve had....
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1.9
#1301836
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Worst customer service ever! Purchased a Kenmore Elite Refrigerator two years ago. The compressor and condenser went bad, sending burnt oil through all the lines in the refrigerator. The unit will need to be completely flushed and there is no guarantee that they will...
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Anonymous
Anonymous

Great that your local news will do a story. I’m a ex tech and have been warning consumers for over a year now to contact the news media it will get you fast results. Rochester...

Anonymous
Anonymous

Should have purchased the service for 5 yrs it's all covered

2.5
I liked
  • Large capacity of the refrigerator
I didn't like
  • Lack of american call center
  • Very poor customer service
#1230739
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I have been a loyal and reasoonably happy Sears customer since 1986. The treatment I have gotten this week is an embarrassment to even be called service. My dryer quit and I tried to call for repair appt. Was told that it had to be done online. Ok- fine- I hate doing...
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Anonymous
Anonymous

Consider yourself lucky they didn’t show up. You would have paid double what it will cost you with a local repair company. And you would have been harassed about purchasing a ...

1.0
I liked
  • Back when they knew how to take care of their customers
#1189933
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Sears home service warranty I purchased a Samsung range from Sears at the Ohio Valley Mall and I also purchased the three-year warranty on November 18, 2015 and I started calling August 2016 for the same problem my range oven door will not close I have to use a chair...
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Anonymous
Karen

My problem has been resolved with my range when I posted my complaint on December 6, 2017 I received a phone call the next day it took a little time for them to resolve but I ...

Anonymous
Raye Lynn Ackerman

I can tell you I don't think I could buy another appliance at Sears or a warranty, based on this review. I know this person and what she is saying is absolutely the truth! I t...

1.0
#1143247
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4 months have gone by purchased my furniture in July of 2017 be dealing with Sears for 4 months my sofa is defective it took them over a month to get a repairman here with countless phone calls after phone call and phone call talking to people in India who haven't a...
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1.0
#1135332
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Our 20-year-old lawnmower suddenly died on us in mid-August. Even though there were several Tractors’ Supply Stores selling other brands of lawnmowers in the area we chose to go to Sears (Eastgate Mall) Store # 01810, Cincinnati, Ohio 45245 to purchase a mower because...
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1.0
#1104205
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We bought a pair of work boots on 6/22/2017 at our local Sears. Not even a month later the leather on the sides began to fall apart and get holes. I saved the receipt just incase something happened with the boots and they had a 90 day warranty. On 7/18/17 I went to...
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3.0
#1078164
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Had a scheduled appointment today between the hours of 9:00-1:00. Well here it is 2 o'clock and no service repair showed up. After not receiving a phone call from Sears I called them to be told someone would be here between 145 and 345 This is the 7th Time I had to...
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Anonymous
Anonymous

Use another repair company they are going under and their service is terrible. A lot of techs quit or were let go. If you have a warranty and are stuck with them call the bbb...

1.0
#1058211
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SEARS WON'T HONOR WARRANTY
My 77 year old mother purchased an electric furnace heat pump from Sears. It was installed 9-9-10. It stopped working and she got a $350 electric bill. She called for service and when the technician got there he told her it would be $1,600 to fix it because she doesn't...
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Anonymous
Jason Stokes

These shysters have already devised other ways too to get out of honoring warranties. I have a 8 mo old Kenmore range and the electronic panel that controls the oven and every...

Anonymous
Anonymous

She only has a one year warranty for labor. Can't you read?

I didn't like
  • Will not honor warranty
  • Bad customer service
  • Given the run around over and over
#1019277
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Contact Sears

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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The salesman, George, in the store was decent. My problem began when I needed to change a delivery date. I was doing a total kitchen remodel and was not sure when my kitchen would be ready for appliances. As it turned out, I was 3 weeks early and George had told me as...
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1.0
#1003282
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