Had an oil leak under my tractor that happened over the winter. Drove tractor out of shed and connecting rod went through engine housing.
tech came took pictures and submitted them, Guess what some idiot tech manager said the rod broke becuase of low oil. no kidding. i had an oil leak under the tractor. i even had the tech take a pic of that too.
Doesn't matter..called customer service countless times, they can't undertand english(not their fault) and they have no clue. i finally wrote to them but I doubt anything will happen the tractor was shy of 2yrs. I'm out about 1350. Oh well Sears doesn't care .
i bought stuff there for 40 years. Please stay away from these crooks. they have the worst customer service i've ever encountered. i can't even begin to tell you what a hassle this has been.
the only good guy was the tech but he was afraid of retribution and asked me not to use his name. He knew I was right and that he would be fired if he said anything.
his word doesn't matter anyway, as long as they save money....so save yours and never ever go to these crooks. I know i won 't
Product or Service Mentioned: Sears Customer Care.
Reason of review: Warranty issue.
Monetary Loss: $1350.
Preferred solution: Full refund.
Sears Pros: One technician that agreed i had a piece of crap.
Sears Cons: Everyhting else.