I just did a search for One Source since that is who Sears directed me to and this caught my eye.My microwave is less than a month old and never worked properly.
They want to send a service person out to verify that it doesnt work then they will order the parts necessary to fix it and then they will send someone out again. I cant take this time off. I explained that and I paid a lot for my Sears appliances. I've bought 4 full sets of kitchen appliances over the years and I get a repair not a replacement and at least two home trips to avoid the restockiong fee!
When I asked for the supervisor the call center employee, "Rene" said that was a personal question and refused to give it to me.
Sears is Kmart - tacky and small minded.