Ordered a patio set from sears on 8/1 delivered 8/10 sets had defects, they would not put back on truck, they called manager, would sent another set and pick up 1st set.
8/13 1st set is rusting so I called cancelled the new order and ask to have set picked up.Told I would be called with a pick-up date, called numerous times, by 8/31 I told them the set needed to be picked up asap or it would be put in trash since I now have had it for 3 weeks. Someone did call me on 9/1 set would be picked up 9/5.
I called on
9/4 re-assured and confirmed pick up 9/5 with a 2 hour window. I called 9:45pm since I never heard from Sears. I have made at least 6 calls to 1-800-732-7747, the are routed calls to a foreign country, since this was a online order. Never got to speak to someone in the USA even though I requested it.
I spent no less than 25min.each time and over 43mins on 9/5.
I finally hung up, because I listened to music for straight 20 mins. I will be cancelling and cutting up my Sears credit cards and never do business with them again.
Product or Service Mentioned: Sears Manager.
Reason of review: Poor customer service.
Monetary Loss: $587.
Preferred solution: Customer service should be in the USA.