Simi Valley, California
Not resolved

I should have read the reviews before I had placed my order.

By far the Worst Customer Service I have had. My order never arrived to destination, called the next day to find out status, After speaking to 7 different people at all different levels, they ALL gave me the exact speech. And still no resolution. I had no choice but to ask for my money back, which will take several days to do. Best part of their reasoning was: my item got lost during shipping. So they have to return and purchase again. No on my Credit card, i said..!! *ARE YOU KIDDING ME???

So I placed a dispute with my CC company.

I asked the last female who was the online supervisor, where they were located, confirmed the Philippines.. I will never order from Sears again!

Very unhappy!

Product or Service Mentioned: Sears Shipping Service.

Reason of review: from Poor customer service, problem with delivery, ordering process issue to trying to reach a resolution..

Preferred solution: Full refund.

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