Not resolved

I bought a washer dryer pair from Sears on line. A couple weeks later they called me to tell me the washer was no longer available even though I had already paid for it.

I thought a fair resolution would be to pair me with a similar washer/dryer Kenmore model or pay for an upgrade. I was put through telephone *** being passed from department to department. I was on the phone for over three hours.

Ultimately when I finally got the number of the customer solutions dept they said they could only authorize me for a $100 difference. There departments do not talk to one another and you have to spend HOURS trying to resolve what was their problem in the first place.

Reason of review: Poor customer service.

Preferred solution: Price reduction.

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