I would not recommend buying appliances on Sears.com. I placed an order for all new applicances for my kitchen on Sept 7th.
I went through the whole process of ordering exactly what I wanted including giving sears.com my credit card number to pay only to be told by email that the appliances that I ordered and paid for were out of stock except the 189.00 microwave. To make a long story short sear.com placed a pending tranaction hold on my credit card for thousands of dollars and to this day I can not get them to release the hold. My bank helped me remove one transaction that sear.com actually put through on my card, this amount was over 1000 dollars . I had to do a charge back to get that charge removed.
:sigh My bank cannot do anything about the pending until sears.com contacts them by fax to remove the pending charge. The customer service for orders on line have lied to me several times stating that they will contact my bank to no avail.. Every time I contact sear.com to ask that those pending transaction be removed they tell me a different story. This has been a nightmare for me with hugh stress.
I cannot buy applicances that I need due to my credit card being tied up due to the pending charges.
So please think twice before using this company. Save yourself!
Monetary Loss: $2900.