I purchased an electronic ePad online using Sears.com who used a third party vendor Electronicdealz.com with an expectation of delivery 6 days after purchase. Shipping cost were added because of this third party vendor.
My product was not delivered and it is 13 days since the order was placed and payment taken. I have contacted Sears customer service to cancel my order and get my money back. I have also contacted the third party vendor Electronicdealz.com to gain resolution. Electronic Deals is not recieving calls and sending automated responses via email.
Sears was contacted 10+ times regarding this situation and continues to give me the same procedual answers and I was even told that it was not there responsibility to give me my money back. It is 2 days before Christmas and I have not received my money back nor do I have the product I ordered. No one is taking responsibility I have been ripped off and was told by Sears that cancelling an order is not possible according to the terms and conditions. Beware of working with Sears and third party vendors there is a great bureaucracy and an inability to gain resolution.
Merry Christmas, don't be fooled as I have.
It appears to be all about the money and not the satisfaction of a customer even when the customer has done everything they have asked for resolution.
Product or Service Mentioned: Sears Delivery Service.