Not resolved

I purchased a Honey Can Do rolling laundry hamper --HMP -01387 -- from Sears' website for $50. It was promptly shipped and easy to put together. But the wheels didn't roll and the hamper fell apart while moving under the weight of a full load of laundry. The materials are so cheap -- especially the wheel assemblies – that it was obvious that they are not durable. So even if it worked properly -- which it didn't – I might have returned it. The company should be named Honey Can't Do.

Returning it was as bad as this piece of junk. Honey Can Do told me that since I bought it from Sears, the refund had to come from Sears. Sears had an involved procedure: I had to ship it back via UPS, provide some bureaucratic numbers along with product, then email Sears the tracking number. After I got notice that my return package was received I still wasn't home. It turns out that Sears outsources shipping and receiving and approving refunds to " Edealszone LLC", whatever that is. This company then contacts Sears as to whether a refund is authorized.

The worst part about the return process, however, was that they didn't provide a return label. The return was at my completely expense, and although it was pretty light, it was a long package, and shipping it back cost me $30.

As you'd expect, mass shippers like Sears pay UPS much, much less than an ordinary consumer. The guy at the Mailbox store estimated it would have cost Sears less than $10, maybe much less. What Sears does here obviously discourages returns. If I weren't really angry, it would have worked – the refund wasn't worth the time, cost and aggravation.

To sum it up, not only did Sears sell me a horrible product in which I had invested lots of time to put together, ship back and then go though the refund procedure, but I had to pay 60% of the cost of the product to return it, whereas if Sears had authorized a return label and charged me a handling and shipping fee, it would have been much less.

I would never again do business with Sears (or of course Honey Can Do).

This person wrote the review because of bad quality of honey-can-do laundry hamper from Sears. Reviewer claimed that he or she wants Sears to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Sears for you to read. This information may help you with your purchase decision.

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