Sears owes me one "00939118000P". I placed my order on Black friday #600556159 and have yet to receive one part.
Upon opening my item I realized there had been a mistake. I used sears.com to find no way of reporting a problem. Finally I sent an email to customer service. Then did a chat session with CS India.
Fun. They assured me I would here something in 2 days. %days later nothing. Then I call customer service which I can't understand.
Do you "sears" think that outsourcing is the best way to provide customer service to the U.S. ??? The mess up is easy to identify if two items combined weight equals almost a hundred pounds and I receive one item that weighs 54lbs then one item is missing. Sears ***'t that as order received.
What? The box says 1 of 1 items. it should be 1 of 2 items. Or two of two items.
My totla order weight should have been close to 100lbs not 54lbs. Customer service keeps saying the are tracking it. You can' t track an item that you didn't ship. Come on people.
Elementary math. Pull up the shipping invoice. What does the weight say? what should the weight be?
Ta dahhhhh! Something is not adding up. What could it be? This is unbelievable.
Really? Ok so now I finally get two different Americans. Beth #251095 and Shana #402312. They promise an email in 2 more days.
Wow! So my question is this… "Sears" Do you really not care???
Now dealing with Executive offices 1-888-572-8119 Raqueal ext.# 20 but still no where. No return phone call or email.
Product or Service Mentioned: Sears Shipping Service.
Monetary Loss: $150.