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We purchased a hot water tank from sears as well. We have replaced the same part 3 times already. The first time was within 6 months of purchase, but it keeps failing. They wont replace the whole unit. And don't even get us started about the service. Multiple calls....
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1.0
I didn't like
  • Service
  • Delivery experience
  • Poor customer service
#602171
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Never every buy anything from Sears online. I ordered from Sears online for 6 toilet paper holders on July 17th to be shipped to a store to pick up. It never got there and I have been emailing and calling every day and no one will give me my money back. They all say...
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Anonymous
Anonymous

Sears did the same to me, December 30th 2015 they ordered me the item and 45 minutes later told me the item was not available so they cancelled my order, I am still waiting fo...

#526922
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Sears Canada Let me begin my saying my father was a loyal Sears shopper, and always told me to buy there when I could, as they stand behind their products, have good prices, and have good value in their store brands - Kenmore, Craftsman etc. So over the years I've...
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Anonymous
Jab

Don't dismiss this consumers complaint. I probably would too if I hadn't made the mistake of buying a searsopedic 2 yrs ago. It already has a huge bump in the middle and one s...

Anonymous
Lolatwhiners

So let me get this straight. Despite every store in the worlds return policy of 30 days, possibly 90 on some items, you believe it's the stores fault if you had a product for ...

#347422
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With Official Company Response

Sears Home Services, formerly Home Central, botched roofing specialists, is their new name. The same crowd who botched up my roofing, with the same lousy attitude. They can change the name but until they improve their performance and make good on the mess they made...
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Anonymous
larry

1 Author sears home services salesmen misleads u in their roof sales presentation. contract is done on a cd for your computer.mine malfuctioned making it unable for u to...

Anonymous
Evyb

To Larry--- Good gawd, that is unbelievable. They do not deserve to stay in business.

#233203
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To begin, I purchased a front loading washing Machine in February of this year. The delivery of the appliance was just as painful as this entire process has been. We waited over a month for it to finally be delivered after having at least 3 delivery calls – each of...
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Anonymous
Speak out and fix it # 6

How many chances do you people at Sears,Kmart and A+E Factory service need to get it right, you have had years. Wont dont you all shut your doors and save future victims abuse...

Anonymous
Sears Social Media Support Tea

Dear MsCommunication, My name is Scott and I\'m part of the Sears Social Media Support Team. I came across your post here and I wanted to reach out to you and offer some...

#206554
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I hate SEARS. Never buy from them because they do not stand by there products. I bought a mattress and box spring from Sears in 2001. Now the bed is wire frame is broken and it is sagging very badly. Sears sent a man to look at the mattress and he took pictures and...
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#134649
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Contact Sears

Mailing Address:
Sears National Customer Relations
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
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