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Sears review in Toronto, Ontario: I visited the portrait studio after making an appointment ,only to find out that there is no professional is on duty to take my family portrait.

i visited the studio at stc location only to find out there is no professional there to take my family pic.i waited for 2hr ,the asst. manager was on her way home had to turn back n return to the store n do it ,by then my 5 mths old baby was all fussy. I left my lunch half way eating,just to be there on time for my appointment.after the asst manager did the pic,i learnt that I cannot get my xmas cards of my portrait after 2 wks.after 2 wks as was indicated some one will cal,no one did.
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Review
#464873 Review #464873 is a subjective opinion of poster.
Service
Sears Manager
To Whomever It May Concern I am writing in regards to a side-by-side stainless steel Sears Kenmore refrigerator (serial #4a61512393 model # 970446030) with ice and water. The unit was purchased new for app $1630 app 6-1/2 – 7 years ago. The unit has served us well...
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3 comments
Anonymous
#867831

I had the same issue. A repair guy came and order all the parts to repair it, then another repair guy was sent to fix it when the parts came.

He immediately said it was not repairable. I told him that I was going to get a second pinion and next thing, he yank the refrigerator line of the refrigerator.

I cannot afford another refrigerator right now and Sears is only giving $500. according to my protection agreement.

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Review
#448268 Review #448268 is a subjective opinion of poster.
Product
Sears Protection Plan
Loss
$1600
Tags
  • poor
  • broken
  • frdige

Sears totally messed up on line order

totally mixed up delivery! I ordered 4 items online for delivery to my house in Kitchener.. UPS called to ask my address and unit number of my condo(both of which I supplied upon ordering). I received a call from Sears in Cambridge to tell me half of my order was there.???? I then received I piece of my order and 4 items that belong to someone else. Now I am told to bring these items to the Kitchener sears so that they can give them to the person who purchased them!!! I shopped on-line to save me from going to the mall! Can only imagine what is going to go wrong with the rest of my order that is in transit.????? NEVER again!
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Review
#363690 Review #363690 is a subjective opinion of poster.
Loss
$230

Sears Rip off

I ordered the Bosch Tassimo T65 brewer at the Sears Store for $139.99 on the 10th of December as the product was out of stock and picked it on the 16th. Walmart is selling the same for $118 and Canadian Tire for $99.99. I took the flyer to the Sears store and requested a price match. The customer service staff at the counter refused. The supervisor, a lady by name of Lisa was dismissive and rude and when I asked for five minutes of her time said "you have one minute". Sears is really ripping of customers; not to mention disrespectful of them.
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4 comments
Anonymous
#396070

Sears says they use Monroe brand shocks and struts. If Sears doesn't have them in stock they call Autozone.

Autozone doesn't sell Monroe brand. Who is ripping off who?

Mathew
#395673

Hi,

Sears corporate office called a short while ago and apologized and refunded the money to my card.

Thank you Sears.

Anonymous
#395638

Hi,

The new price came after I purchased.

Anonymous
#395637

Wait a minute. YOU bought something then LATER found out it was cheaper somewhere else, so YOU blame the store for selling it to you at the price they sold it to you because your not smart enough to price compare BEFORE you shop? Go away, your boring me with your attitude.

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Review
#283269 Review #283269 is a subjective opinion of poster.
Loss
$139

Sears review in Toronto, Ontario: Refrigerator repair with dishonest and careless repairman

Sears Canada sent someone to repair our KitchenAid fridge/freezer. we got a quote at the first visit but 2 weeks later, the repairman called us before he arrived to say that it was going to cost $1200-1500 (quote was $800 parts & labour). We called Sears to confirm the original quote then made the repairman sit thru the call again so that it was indisputable. He then scratched our cork floor & bent the freezer drawer rail during his repair so we're left with a big scar on the floor and derailed freezer drawer every time we open it!
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Review
#283165 Review #283165 is a subjective opinion of poster.
Service
Sears Repair
Loss
$900

Sears review in Toronto, Ontario: Sear.com terrible customer service

I'm from Canada and was sucked in to the new hassle free international orders only 20 when You spend over 100. Great I try and place an order for an electric scooter the shipping comes up 138.99 so I send an email where they offer to credit me back the difference after the order is placed. So I call in to place it with a live person who seems to do everything but in 3 days no confirmation. I call in again order # does not match address and shipping or credit card used. We can't help you. After a few calls I get someone from online solutions who says the rep.messed the order up and she would have to file a report..then offers to reorder the item for me herself. So I allowed her to redo she assures me the new sale price and shipping will be refunded after the order. It goes through she says she can't open the order and reimburse the difference call back tomorrow. Nightmare really begins no billing department no manger no one can help. Emails telling me it had not been charged to my card so they couldn't reimburse...but it was and I can clearly see the charges. I was over charged on the item and the shipping. hour and hours nothing resolved just stock emails. I have now disputed with my credit card I will never ever order from sears.com international again. At least in Canada if you have a problem you can speak with someone who can actually do something. Avoid them you'll thank me.
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Review
#274181 Review #274181 is a subjective opinion of poster.
Product
Sears Credit Card
Loss
$620

Sears review in Toronto, Ontario: Unable to get fridge fixed or speak with a Manager

I have a fridge bought from Sears a few years ago. I have the extended warranty from Sears and the mainboard of the fridge developed an issue. After 3 visits by 3 different certified technicians from Sears we are nowhere near solving the issue. I have called customer service almost everyday and asked to speak with a Manager. Not once was anybody available and although I was promised by 4 different people I will get a call-back from a Manager it never happened. At this point there 2 possible causes for my issue: either the problem cannot be fixed or the technicians are incompetent. Either way I believe 3 attempts at this are enough in terms of patience and it is only fair that I should be compensated for the time I am wasting being away from work and waiting for yet another attempt to get this issue fixed not to mention the aggravation. Unfortunately as I said before I am blocked at every attempt in speaking with somebody with authority to do something about it. I would like to know how is it possible to escalate my issue as Customer Service simply ignores me.
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Review
#272551 Review #272551 is a subjective opinion of poster.
Loss
$1000

Sears review in Toronto, Ontario: Cannot get an order correct

I will not be ordering anything from Sears anymore and telling everyone about my horrible experience with inept follow through and customer service. In fact, I plan to use social media to bring attention to my issue. Sears sold us a faulty living room set which had to be repaired once. The second time around the medic indicated it would be cheaper to replace the set rather than fix it. We went in and chose another set which was to be delivered in a week. A day or so before I get a call saying that the sofa was ready but not the loveseat so we decided to wait until both were in for delivery. A couple weeks later we get a call that the delivery was scheduled and I was expecting 2 pieces - instead they send me - THE LOVESEAT and had me sign for a sofa ( they did not open it up so I thought that the delivery guys knew what they were delivering. I called the store and Sears delivery about four times each telling them what happened and NOTHING.I called this morning as we are expetcing nothe rdelivery tomorrow and guses what? They still have loveseat on the system!!! A store manager is supposed to contact me today - let;s see what happens. SOOOOOOOO FRUSTRATING - thier lack of systems and communication is appalling! I am going to demand some sort of compesation for the almost 2 months of pure ineptness on Sears' part.....
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1 comment
David
Sears Response
#365410

To Sdoops,

I'm so sorry that the issues surrounding the delivery of your furniture set are taking so long to resolve. I completely understand your frustration and I sincerely apologize for how we inconvenienced you and your family. We do value you as a customer and would like to see how we can help with this unfortunate situation. My name is James and I’m part of the Sears Cares Escalations team. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the delivery was scheduled under (if different than the contact phone number) and we will call her directly. Also, in your email, please provide your screen name (Sdoops) for reference to your issue, and we do look forward to talking to you soon.

Thank you,

James H.

Social Media Moderator

Sears Social Media Support

With Official Company Response
Review
#270170 Review #270170 is a subjective opinion of poster.
Service
Sears Delivery Service
Loss
$2
I bought a pair of 10K gold hoop earrings on sale for $29.99 supposedly marked down from $129.00. They had a very nice looking greek key geometric pattern. There were other $129 dollar hoop earrings too marking down just 60% though. So these were an especially "good...
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7 comments
Anonymous
#1281484

Never purchase jewelry at Sears again!!!!!!

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Review
#268132 Review #268132 is a subjective opinion of poster.

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Misrepresentation on Sears Website

I loved Sears. We shopped there for our most important appliances and furniture because shopping at Sears has always been a good experience. Customer Service was great and I've never had a problem with them that they were not quick to solve. I went online to find a desk with built in file cabinet, like an executive desk but not with the price. Found this great desk with separate file cabinet on castors. It was for 379.99. I was so pleased. I called the number to order and spoke to the CSR and confirmed we were looking at the same product. I made the purchase and eagerly awaited the delivery. The desk finally arrives and we open up the box and start setting up before we realise there's no filing cabinet. So i call Sears thinking it must be an error on their part. Only it wasn't. Apparently the filing cabinet was sold separately. I told the guy no way. I checked and double checked and no where did it say file cabinet sold separately. He asked if I was told by the CSR when I called in the purchase and I told him it was never mentioned that it was. He checked the website and agreed that it didn't say that and proceeded to check another part of their system to see why the file cabinet wasn't sent. He finally came back and said he found the information indicating that it's sold separately but he had to search for it. He said he couldn't do anything and transferred me to the complaint dept. I spoke to a woman and explained the problem and right away she said "Ma'am I'm not giving you a free filing cabinet". She said that I "assumed" that the file cabinet came with the desk. I argued that there was nothing to say it didn't. She didn't even apologise for the inconvenience or additional cost but said she wasn't giving me anything for the "misunderstanding". I asked to speak to her supervisor and was told the same thing before I even finished my complaint. I asked to be transferred to someone else. I got the head of the department who shut me down before I even got started on my complaint. I was so angry. I couldn't believe this was the same reputable company I enjoyed shopping at. I told them I'd make a complaint to the BBB and she said to go ahead. I filed the complaint and got the standard, we have a disclaimer and Sears reserves the right to make changes on its website....yada...yada...yada. I was even offered 50.00 for the inconvenience. I declined. Needless to say the matter couldn't be resolved by the BBB. I will NEVER shop at Sears again. Worst customer service ever!!
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#255734 Review #255734 is a subjective opinion of poster.