I purchased a Samsung Flex washer and dryer during last month.
The delivery could not fit it in due to space issue. They asked me to provide more space in 3 days. I redid the whole area so that they can fit in. But Sears automatically cancelled order in less than 3 days. As soon as I got the cancellation email, I called the delivery phone line and asked the delivery customer service agent to reorder it.
He did it, he ordered the flex washer, but a wrong dryer. Now when I contact you, you are asking me to pay the price difference between the 2 models for exchange.I am not sure why I should do it, as the mistake is from your side.
Despite multiple attempts NO RESPONSE FROM YOUR SIDE.
IS THIS HOW YOU TREAT YOUR CUSTOMERS? YOU SAID YOU ARE GOING TO CALL ME in 24 hrs. It's more than 7 days now. They keep transferring me between customer service, delivery and online customer service numbers.
Product or Service Mentioned: Sears Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $1000.
Preferred solution: exchange for the correct item.